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Customer service leader who is articulate, detail oriented, with extensive experience experience in the telecommunications, high-end manufacturing, pharmaceutical, insurance and automotive industries; Driven to continuously improve. Effective and efficient in listening and understanding customer needs and incorporating interaction outcomes so that procedures are data driven. Employing genuine compassion for consumers, dedication to protect company assets, and with excellent communication skills I am a professional in negotiating solutions to benefit all parties. Energetic and enthusiastic, intelligent, eager and quick to learn, an excellent communicator with a strong mechanical aptitude, solid math and reading skills, dependable, and working well with others, I sincerely believe I would be a valuable asset to your organization.
Beaver Steel Services, Inc.
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Professional DriverBeaver Steel Services, Inc.Canonsburg, Pa, Us
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Patient Services Area CoordinatorWright Therapy Products Mar 2016 - PresentOakdale, PennsylvaniaPatient Services Area Coordinator Patient Services Area CoordinatorManage Patient Services and oversee all patient services personnel and processes.• Instill company values of respect, integrity, safety, expertise, unity and positive energy in the day-to-day operations – creating a professional and productive workplace.• Adhere to and enforce policies, guidelines, and procedures to ensure reimbursement practices are compliant with all applicable state, federal, and payer regulations. • Interact on a professional level with patients, physicians, caregivers, and teammates.• Coordinate and maintain the company’s post-delivery compliance program.• Effectively communicate both verbally and written, with internal and external customers.• Analyze information received, and take proactive steps to effectuate change and improve outcomes.• Assist with analysis and development of business tools and processes to ensure quality, cost-effectiveness, timeliness of customer service, and regulatory requirements are met.• Maintain patient confidentiality in accordance with HIPAA.• Adhere to company policies and ensure compliance with Joint Commission, FDA, and other regulatory agencies.• Prepare, lead, and/or participate in departmental and management team staff meetings.• Follow customer issues through to final resolution. • Serve as the primary contact point for patients, and serve as a liaison to the patient’s physicians, caregivers, and in-house and field-based teammates.• Initiate and maintain multiple post-placement contacts during which the patient is coached, intervening when appropriate, and steering the plan of care toward improved compliance and better outcomes. • Work with patients, clinicians, and employees of the company to establish and achieve personal and therapeutic goals, while resulting in the best possible outcome for patients.
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Customer Service Representative IiTms Health Nov 2009 - Sep 2014Providing service for GlaxoSmithKline Consumer Healthcare on site in their Moon Township, PA location. Responsible for effective resolution of customer inquiries and complaints received in writing, by phone, fax or via e-mail. Possesses a comprehensive knowledge of GlaxoSmithKline’s products and processes. Monitors consumer contacts to ensure action if needed. Interfaces with intra-departmental personnel in solving day to day problems and to collect information that aids in decision making. Provides first-rate customer service with courtesy, integrity and efficiency to consistently match or exceed customer expectations. This includes promoting added value to products, resulting in repurchase and attracting new customers through the cross selling of products.
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Css Technical RepresentativeAll-Clad Metalcrafters, Llc 2000 - Nov 2009As Lead consumer service associate, my role includes educating users about product functionality; . Providing product recommendations based on style and needs, and offering care, use, maintenance, and troubleshooting support that ultimately leads to a satisfied and appreciative customer.Problem resolution / negotiation of exchange, replacement, damage, personal injury prior to escalation to legal.Training and procedural updating of remainder of consumer service team. Overseeing and reporting to direct supervisor of deviation by any other team member from established guidelines.Selected as second-shift supervisor overseeing recall / re-work project, through completion of rebuild. -
Css Technical RepresentativeAll-Clad Metalcrafters 2000 - 2009As Lead consumer service associate, educating users of product characteristics; similarities and differences between various product lines. Providing product recommendations based on style and needs. Offering care, use, maintenance, and troubleshooting. Problem resolution / negotiation and coordination of exchange, replacement, damage, personal injury prior to escalation to legal.Training and procedural updating of remainder of consumer service team. Overseeing and reporting to direct supervisor of deviation by any other team member from established guidelines.Selected as second-shift supervisor overseeing recall / re-work project, through completion of rebuild. -
Css Technical RepGroupe Seb 2000 - 2009As Lead consumer service associate, educating users of product characteristics; similarities and differences between various product lines. Providing product recommendations based on style and needs. Offering care, use, maintenance, and troubleshooting. Problem resolution / negotiation of exchange, replacement, damage, personal injury prior to escalation to legal.Training and procedural updating of remainder of consumer service team. Overseeing and reporting to direct supervisor of deviation by any other team member from established guidelines.Selected as second-shift supervisor overseeing recall / re-work project, through completion of rebuild.
Christopher Sommer Skills
Christopher Sommer Education Details
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Pre-Physical Therapy Studies -
Ccac Washington
Frequently Asked Questions about Christopher Sommer
What company does Christopher Sommer work for?
Christopher Sommer works for Beaver Steel Services, Inc.
What is Christopher Sommer's role at the current company?
Christopher Sommer's current role is Professional Driver.
What is Christopher Sommer's email address?
Christopher Sommer's email address is my****@****zon.net
What is Christopher Sommer's direct phone number?
Christopher Sommer's direct phone number is +172498*****
What schools did Christopher Sommer attend?
Christopher Sommer attended Community College Of Allegheny County, Ccac Washington.
What skills is Christopher Sommer known for?
Christopher Sommer has skills like Process Improvement, Forecasting, Training, Cross Functional Team Leadership, Team Building, Leadership, Product Development, New Business Development, Sales Operations.
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Christopher Sommer
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