Christopher Sosa Email & Phone Number

New York, Ny, Us

New York, United States

• Develop and implement an IT strategy aligned with the organization's goals and objectives.• Evaluate and recommend new technologies and solutions to enhance efficiency and effectiveness.• Plan and allocate resources to meet the technology needs of the organization.• Oversee the design, implementation, and maintenance of the organization's technology infrastructure, including hardware, software, networks, and servers.• Ensure the availability, security, and performance of the organization's IT systems.• Manage relationships with vendors and service providers.• Recruit, train, and manage a team of IT professionals.• Provide guidance, support, and mentorship to team members.• Assign tasks and projects and ensure timely completion.• Develop and enforce information security policies and procedures.• Monitor and assess the organization's systems for vulnerabilities and potential security threats.• Implement security measures to protect against unauthorized access, data breaches, and cyber-attacks.• Identify cost-saving opportunities and optimize technology spending.• Monitor expenses and ensure adherence to budgetary constraints.• Develop and manage the IT budget.• Provide technical support and troubleshooting assistance to end-users.• Coordinate training programs to enhance employees' technology skills and knowledge.• Lead and oversee IT projects, from initiation to completion.• Define project scope, objectives, and deliverables.• Manage project timelines, budgets, and resources.• Store Planning (New Store openings, Relocations, Closures)

United States

•Maintain virtualized VMware environment. •Establishes network by evaluating network performance issues including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls•Responsible for designing, organizing, modifying, installing, and supporting client’s computer systems. Designs and installs LANs, WANs, Internet and intranet systems, and network segments•Install and support LANs, WANs, network segments, Internet, and intranet systems•Install and maintain network hardware and software•Perform network address assignment•Assign routing protocols and routing table configuration•Assign configuration of authentication and authorization of directory services•Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers•Maintain network servers such as file servers, VPN gateways, intrusion detection systems•Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches•Windows 2008, Windows 2012•Active Directory, DNS, Global DNS, DHCP, Group Policies•Office 365 / On-Premises Microsoft Exchange. •Office 365 Administrator •VSA (Kaseya) Administrator & Vorex Administrator •Maintain and deploying Firewalls. This includes a deep understanding of Firewall Rules, Packet tracing (Wireshark), IP SEC Tunnels, and deployment. (SonicWalls) •AV Support•Project Management •Inventory Control • IT Department Purchaser• POS Management, Level 3 Escalation

Greater New York City Area

• Troubleshooting software and hardware issues within a Windows and Mac environment (Windows 7,10 AND Mac Yosemite and El Capitan)• Answer calls from stores and provide remote technical support related to Office applications, POS hardware, network, retail systems, and store operations.• Provide technical software and hardware support to nation users remotely- VPN • Make proper and consistent use of all tools and systems on-hand in researching issues and providing solutions.• Properly documents each contact in the appropriate tracking system quickly and accurately.• Deployments of new mobile devices as well as workstations to new and existing employees.• Works with vendor supports to resolve technical problems.• Performs other related duties as assigned.• Imaged computers and laptops, specifically setting up work stations and performing upgrades. • Video Conference room inspections/resets and troubleshooting• Travel off-site to setup new locations or troubleshoot issues.• Day to day operation of Service Desk function, including direct call handling and incident management• Set up VoIP phones for employees as well as assign extension numbers• Working and diagnosing server issues, specifically Windows server 2008 and 2013

Greater New York City Area

• Provided support to 100 corporate users, not limited to the c-suite, as well as 200 store locations. (Key Foods, Morton Williams)• Troubleshoot software and hardware issues within a Windows and Mac environment (Windows 7, Sierra, and El Capitan)• Was responsible for on boarding and off barding of employees and staff members. • Image workstations and laptops with Windows, Mac• Worked directly with vendors to coordinate new devise and deployments. • POS hardware and software troubleshooting including Back office’s and Server• SMS Loc Software (Level 2 Certification)• Conduct weekly price changes, download GT batches and also do manager specials• Setting up workstations in each store• Replace Servers and Database• Printing signs and replacing the old with new ones (Weekly)• Training Employees how to use POS in the front end of store.

Greater New York City Area

• Mobile device troubleshooting as well as diagnosing issues.• Provsioning items to work in multiple corporate environments. • Greet all customers in a professional, friendly, and timely manner, including answering phones• Maintain integrity of store operating procedures to include: opening, closing, inventory, point of sale paperwork/record keeping, cash management, maintaining store standards/appearance in merchandising• Provide sales solution to our customers, for any of their wireless needs. This includes selling the value of Sprint's devices, accessories and service plans, maximizing Sprint-customer connections, personalizing their experience, and protecting their investment.• Identified the right solutions for customer billing, technical and/or account issues• Accurately sets up accounts, so customers are ready to use their new devices and plans as soon as they leave the store.• Meets or exceeds key performance objectives, including sales and customer satisfaction goals

Nyc

• Manage assigned regional off-premise chains with responsibility for sales growth and profit of assigned accounts.• Account penetration and retention at the national or corporate level.• Negotiate ad schedules and pricing strategies and drive awareness for new product authorization and promotions. • Ensure business plan and marketing activities are developed to deliver volume, profit, and customer satisfaction commitments made to all stakeholders during business acquisition and/or stewardship planning.• Work cross-functionally with other divisions to deliver customer-specific solutions.• Solve operational or execution issues with customers, or bottlers.• Increase distribution into new accounts.• Experienced using syndicated data in the selling process

Miami, Florida

• Experience with Windows Server 2003, 2008, XP and Windows 7 troubleshooting • Intermediate in Mac OS • Set up meeting with existing clients and future clients • Sales in POS Systems, Security Systems, Cameras, Biometrics • Desktop/Phone/Email/Online Call Center support experience• Document every procedure into our system• Excellent communication with end-users and customer focused• POS hardware and software troubleshooting including Back office’s and Server• Tickets/requests follow-up in day to day work• Inventory (laptop/desktop, spare parts, POS, Printers, Scanners, Cables, Tools)• Installer of Lanes in supermarkets/setting up Server, POS, back office, Biometrics, Cameras, Security Systems • Store reviews so we can make necessary evaluations for the clients for further upgrades in their systems • SMS Loc Software (Level 2 Certification)• Network Configuration

Greater New York City Area

" Handyman " Secured the premises by controlling who entered and exited" Clean building floors by sweeping, mopping, scrubbing, or vacuuming them" Organize packages for the tenants" Move heavy furniture, equipment, and supplies, either manually or by using hand trucks" Wax, Strip and buff floor as needed " Plumbing (Minor), Painting

Greater New York City Area

Cash-Handling, Cash Count Assist the Personal Bankers with client sales or service issues. Contribute directly to the success of the firm by referring customers to a Personal Banker. Head of Foreign currency. Research Customers Accounts Audit Customers Accounts Selling financial products Opening deposit accounts and taking loan applications Supporting other sales associates as needed