Christopher Sparks Email & Phone Number

Columbus, Ohio, United States

Columbus, Ohio, United States

Columbus, Ohio Metropolitan Area

. Resolved problems or escalated to managers as needed -able to diffuse intense situations and frustrated callers.. Managed incoming phone calls and resolved patient inquiries. Assisted patients with all aspects of insurance billing resolution or payments and documented any information or conversations in the computer regarding the patient's accounts.

Columbus, Ohio Metropolitan Area

Follow up on up to one hundred leads per day through various methods (email, phone, web).Call previous leads that weren’t closed the first time and overcome any objections they may have. Provide customers with information about products or services to best suit their needs and upsell when possible.Provided excellent customer service and solved issues in a.

United States

Promptly answers, screens and processes medical service requests and telephone inquiries for Medicaid and Medicare with strict adherence to confidentiality agreements and policies and procedures.Meets the expectations of our internal and external customers in providing excellent service.Interacting with providers and members to expedite claims resolution.

Provided technical assistance to claim specialist relating to claims processing.Trained all incoming claim specialist on unemployment claims and procedures. Performed quality assurance audits on phone calls to measure customer service, quality, provide feedback and develop employees.

Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.Managed processing of all benefits applications, including those for Unemployment compensation and PUA benefits.

Bowling Green, OH

Specialized in selling refurbished Apple products and repairs As a Sales Lead, shared best practices for sales and customer service with other team members to help improve the store efficiency. Ensuring superior customer experience by addressing customer concerns while demonstrating empathy and resolving problems on the spot. Demonstrating knowledge of all.

Bowling Green, Ohio

Provided direction on all basic operations including POS, Shipping and Receiving, inventory control, Retail facilities maintenance.Managed a team of 4 technicians and 3 customer service representatives.Develops all operating policies and procedures for retail locations.

Bowling Green, Ohio

Managed and Trained shift teams to ensure the highest level of customer service, product quality, safety, cleanliness and store operations. Ensured that associated followed company policies procedures in order to maintain a high standard of excellence across the business.Conducted regular performance reviews with employees to identify areas for improvement.

Bowling Green, Ohio, United States

Trained new baristas to give quality customer service to customers and maintain the idea of the Starbucks experience.Received a green apron pen multiple times for consistently providing quality customer service.

Bowling Green, Ohio

Brewed coffee, tea, and other specialty drinks while providing excellent customer care, and Greeted guests in a polite, positive manner.Maintained a clean and orderly work area.Prepared requested drinks and delivered to customers in a timely manner.