This is a unique opportunity to optimally integrate and leverage technology into Human Services to decrease administrative burden and cultivate data-drive culture, both of which auger to improve the experience of the person served.

Adjunct lecturer in the Human Services Leadership Department - Emphasis on Business Informatics

SCO's Quality Improvement program embeds Quality Improvement teams with the Service delivery professionals. As Director of Quality Improvement, leadership, coordination and facilitation of the activities of the embedded teams is core responsibility. Additionally the Department's mandate also includes partnering with Service Delivery Departments to plan or revise program strategy to close gaps in practice and promote positive outcomes for the clients we serve.These activities include- Data Collection, analysis and reporting to State, City, Board of Directors and agency leadership- Utilization of Quality Improvement forensic techniques to drive process excellence through the cultivation of a learning environment- Development Quality Systems platforms for data management facilitating data- driven decision making and incident management- Collaborate with Service Program leadership to develop, track, monitor Key Performance Indicators to facilitate operational oversight with principles of business analytics- Maintenance of accreditation with Council on Accreditation, whose standards promote organizational structure and best practice, as well as with Preasidium Inc, whose protocols drive risk and liability reduction in the dimensions of abuse and neglect. -Program Evaluation and Performance which includes the interpretation of SWOT analyses and translation of the cited themes to develop Logic Models. These Logic Models contain the blueprint of activities, resources and indicators in furtherance of the promoting positive client Outomes. The indicators are monitored for inter-quartile change, with negatively trending metrics prompting root cause analysis and remediation strategies using PDSA metholodogy.Understanding the ever changing landscape of the Non- profit, Human service sub- sector, this role is also requires collaboration with senior agency leadership to develop, operationalize, execute and revise strategies.

• Within the Quality Assurance/ Regulatory Assurance Department, I was responsible for Corporate Document Control, modification and compliance as per ISO 9001:2008 and Good Documentation Practice Standards.• Developed staff training matrices and maintained an online learning platform within the SMARTrain module of Pilgrim Quality System to document the associated training and compliance records for the Department. • Conducted statistical trend analysis of training compliance to demonstrate the efficacy of the program and tracked the responsiveness of staff to e-based prompts for certification and re-certification.• Served as an internal auditor ensuring ISO9001 and FDA compliance and re-certification from 2006 to 2011.

• Provided technical project management to Bio-Pharmaceutical customers pertaining to Validation testing. Primarily, the role required ascertaining the scope and technical expectations of the customers and correlating Validation Chemistry Test Program test parameters to device application.• Managed a staff of 15 Laboratory Technicians and 2 Lab Supervisors in Port Washington, NY and Fajardo, Puerto Rico which required submission of work requests, review of work product, provision of feedback on work product, oversight over equipment calibration and statistical reports as pertained to (a) work product accuracy, (b) Health/safety/Environment compliance for waste disposal and safety records.• Creation and modification of test protocols for the execution of laboratory practices to meet customers’ requirements and developed training manuals and guidance documents to foster high quality output and timely execution for in-process evaluation thereby yielding an increased test quality through enhanced process specific knowledge