In my most recent position, I sold Disney Vacation Club offerings to clients and aided with selection of packages that aligned with their personal interests and budgets. While serving as subject matter expert, I clearly presented promotional materials and incentives to encourage new memberships, providing clients with guides, maps, and attraction information to enhance their experience. I also promptly addressed customer concerns and developed client relationships that resulted in increased sales and client retention.Key Accomplishments:♦ Delivered $1.1 in new sales within four-months.

While at FamilyLife Ministry, I served as operations manager and facilitated the execution of successful events while promoting the objectives of an organization providing hope and help to couples. In this position, I collaborated with stakeholders, managed donor relationships, and served as liaison for internal and external parties, creating presentation and communications content, supporting projects and processes, and adhering to deadlines. I also planned special events and trained and mentored new event planners and staff.Key Accomplishments:♦ Raised $300K from personal contacts to fund four-years of ministry work.♦ Increased organizational efficiency by streamlining databases and required documentation.♦ Designed new training program that enabled event planners to increase capacity 30% and complete training in half the time.♦ Spearheaded implementation and facilitated staff training on Salesforce, Asana, and Studio Enterprise.

As an advanced sales associate, I solicited guests in Disney parks and provided invitations to attend Disney Vacation Club presentations by communicating program benefits and packages that aligned with their personal interests and budgets. In this role, I identified client needs and made high-impact presentations that addressed concerns and improved guest experience. Additionally, I applied sales techniques that encouraged clients to participate in sales tours, offered product and property expertise, and aided customers with application process.Key Accomplishments:♦ Generated over $4M in sales conversions each year, ranking #1 in the company by $1.2M over #2 ranked associate. ♦ Presented plan to restructure management and improve training program to maximize performance which was then rolled-out companywide.♦ Ranked as #1 Top Producer, #1 in Sales, and #1 in Tours in 2011 and 2012.♦ Recipient of Leadership Award from 2010 to 2014 and was selected as Rookie of the Year in 2009.♦ Recognized as an ARDA National Finalist in 2011 and 2012.