Information Technology Support Specialist
CurrentProvide exceptional service to Comal County employee users of technology. Performs repair, maintenance, upgrades and resolution of complex hardware, software and Operating System issues for Personal Computers, laptops, printers, scanners, Mobile Data Terminals, monitors and other peripheral devices. Troubleshoots and resolves network connectivity problems. Coordinates and collaborates with all other I.T. Team members in the delivery of systems, services and technical consultations to all county employees. Assists in the maintenance, troubleshooting and repair of VoIP telephone issues, applications (including Odyssey software), and network components including switches, routers and wireless devices as well as communications circuits. This position is also considered the first line of defense for anti-malware efforts and is responsible for ensuring that approved anti-malware software is installed, updated and properly functioning on all systems connected to the Comal County Network. Ensures that all assigned work orders are addressed and resolved in a timely manner. Assists all department personnel in ensuring that all installed software is properly licensed and authorized for use on the county network. Is familiar with and adheres to all Federal, State, Local, County and Department rules, regulations, policies, statutes and laws as applicable.