Market Manager Ii
CurrentManage the day-to-day operation with a focus on improved efficiency.• Manage customer experience to meet or exceed PODS’ customer satisfaction goals. This willinclude following up and resolving any identified issues, direct customer contact, refiningoperational processes and implementing remedial training in an effort to delight our customers.• Identify and develop internal talent to support future career growth opportunities.• Determine daily manpower needs based on routing of full productive days and assign work shiftsbased on the business needs.• Ensure compliance with and associate understanding of all DOT requirements including Hours ofService regulations and licensing.• Ensure compliance with all OSHA regulations and state and local facility compliance ordinances.• Perform quarterly self-audits, identify areas of improvement and address deficiencies to achieve anoverall rating of compliant or better.• Responsible for adherence to internal company policies (i.e. Incident Reports, Drug ScreeningPolicy, HR policies related to safety and compliance).• Recruit, interview, hire, train and retain top talent.• Responsible for reporting employee issues to Territory Manager and Regional HR representative ina timely manner; Maintain ongoing communication with HR for all personnel managementassistance, accident reports, disciplinary documentation, employee evaluations and personnelreporting.
