Christopher Statham Email & Phone Number

Estover, England, United Kingdom

Manage and supervise the dental office staff, including dental assistants, hygienists, receptionists, and other administrative personnel.Develop and implement office policies and procedures to ensure efficient and smooth operation of the dental practice.Handle staff scheduling, including assigning duties and managing payroll.Monitor and maintain inventory of dental supplies and equipment, ensuring proper storage and organization.Oversee patient scheduling and appointment management, ensuring timely and effective communication with patients. Co-ordinate with dental insurance providers and facilitate the billing and claims process for patients. Ensure compliance with all relevant health and safety regulations and maintain accurate documentation. Maintain a high level of patient satisfaction by addressing patient concerns, resolving conflicts, and providing excellent customer service.Manage the dental practice's budget, track expenses, and optimize productivity and efficiency.Stay up-to-date with industry advancements, trends, and regulations, and recommend improvements or changes to enhance the dental practiceEnsure compliance with all relevant health and safety regulations, including CQC standards, to maintain a high quality of care and service.Stay updated with CQC guidelines and implement necessary changes to meet regulatory requirements.Collaborate with the NHS and dental commissioning groups to ensure efficient delivery of patient care and adherence to NHS contract requirements

Ivybridge, England, United Kingdom

Ensuring full compliance to corporate and legal Health and Safety requirements.Empowering the team to fully and accurately implement the corporate plan.Analysing, interpreting and reacting to KPIs and P&L data.Advance planning to ensure all sales opportunities are maximised and fully merchandised where necessary.Maintaining high customer service levels through, motivating, coaching and regular feedback, to promote an excellent customer experience.Building and maintaining effective customer relationships to promote customer loyalty.Recruiting customers to the benefits of the loyalty scheme and own label products.Mentoring, motivating, coaching and developing the team members to achieve their full potential within the company and within their personal lives when needed. Ensuring and reviewing all daily operations of admin, stock and cash control are achieved.

Plymouth, England, United Kingdom

Uckfield, East Sussex, United Kingdom

Ensuring full compliance to corporate and legal Health and Safety requirements.Empowering the team to fully and accurately implement the corporate plan.Analysing, interpreting and reacting to KPIs and P&L data.Advance planning to ensure all sales opportunities are maximised and fully merchandised where necessary.Maintaining high customer service levels through, motivating, coaching and regular feedback, to promote an excellent customer experience.Building and maintaining effective customer relationships to promote customer loyalty.Recruiting tradesmen and companies to join the Trade UK credit scheme.Mentoring, motivating, coaching and developing the team members to achieve their full potential within the company and within their personal lives when needed. Ensuring and reviewing all daily operations of admin, stock and cash control are achieved.

Stoke-On-Trent, United Kingdom

Ensuring all calls adhere to corporate and FCA regulations,Protecting the consumer and the company through effective risk management,Identifying and developing business opportunities through associated selling.Ensuring customer acquires all the products needed through identifying all of the customer’s needs.Elected to Your Opinion Counts committee to promote improved workplace environment.Elected onto “Delivering Value Model” for improved customer journey.Ensuring all calls are dealt with in a profession and timely manner.Striving to deliver high customer service always – numerous Service Ticks from the consumer achieved

Crewe, United Kingdom

Excellent coaching, training, development and leadership skillsEffective planning and organisational skills.Identifying and developing business opportunities.Ensuring customer acquires all the products needed through identifying all of the customers needs.Ensuring the store is compliant to strict corporate and legal regulations.Acting as a duty managerImplementing sales events with 100% accuracy, working to the corporate plan.

Newcastle Staffordshire

Promoting in house installation service.Promoting finance opportunities at all times.Implementing sales events with 100% accuracy.Driving sales whilst operating within company discount margin.Building and maintaining effective customer relationships.Identifying and closing sales opportunities.

Orpington

Dealing with trades people, advising on products, ordering stock for next day availability. Recruiting tradesmen who qualify to join the trades discount scheme. Recruiting tradesmen and companies to join the Trade UK credit scheme. Duty manager shifts of running a duty, opening or closing the premises. Motivating team with briefings. Cashing up and reconciling the safe and banking when needed

Acting as a Fresh Food Duty Manager and as a Store Duty Manager. Ensuring all daily administrative procedures are completed. Ensure the whole department works to achieve department and store goals. Actively mentoring, motivating, developing and coaching the team to reach their full potential and become the next generation where possible. Managed the DotCom operation consisting of a 100+ people and a 9 van operation which increased to a 11 van operation for 9 months as a "Safe Pair of Hands".Ensure all aspects of stock control, rotation and waste control are implemented within legal guidelines and company budgetary controls.Implemented fast selling lines replenishment, short dated and long life cages.Adhere to promotional plan to drive sales according to local knowledge.Promote the benefits of the Clubcard when performing checkout relief.

Ensuring all checkouts were efficiently manned according to the business needs.To recruit, train, coach and motivate team members to deliver the corporate plan, whilst delivering an excellent customer journey.Complete corporate cash control measurements to protect the business.Implement and promote the corporate plan fully. Managing Price Integrity to ensure the store is compliant to the corporate promotional plan and legal requirements.Managing the home delivery service benefits to the customers.Completing all safe and legal checks for the home delivery operation.Completing audit check on price integrity and the home delivery network.Complete store duty role where necessary.Acting as Premises Licence Holder during Store Manager transition