Christopher Staub Email & Phone Number

Manage Leadership Development program of 30+ leadership training courses for the Great Lakes and Northeast regions.Partner with Human Resources and Sr. Leaders from ALL departments to provide customized solutions to address leadership gaps.Facilitated Face to Face and Virtual Workshops for our leaders worldwide.Led numerous projects including – Fierce Development Revision for Verizon (partnered with Fierce Consultants & Account Managers), Gallup Strengths & Gallup… Show more Manage Leadership Development program of 30+ leadership training courses for the Great Lakes and Northeast regions.Partner with Human Resources and Sr. Leaders from ALL departments to provide customized solutions to address leadership gaps.Facilitated Face to Face and Virtual Workshops for our leaders worldwide.Led numerous projects including – Fierce Development Revision for Verizon (partnered with Fierce Consultants & Account Managers), Gallup Strengths & Gallup Strengths Executive Coaching, Launch Your Success Story, Sups on Deck for Gov’t Accounts Team, New Leader Experience for B2B and Retail Sales, On-going development for Verizon Strategic Partners, Verizon Cloud Support, and FIOS Technical Support Leadership. Each of these stakeholders met or exceeded the expected ROI and maintained since inception.Consistently maintained a 4.9 out of possible 5.0 satisfaction rate among workshop attendees and strategic partners based on ongoing confidential surveys. Show less

Partnered with Go To Market (GTM) team to develop & facilitate Converged Solutions to all Telesales employees in all 5 centers. Results after 90 days led to 300% increase in Revenue Generating Units (RGUs).Facilitated Sales & Coaching Courses to all levels of TLK Comcast Group. Sales results increased 400% in 6 weeks.Developed and directed an Indirect and Retail field immersion project, resulting in 150 store visits, 20% increase in location participation, and 35% increase in… Show more Partnered with Go To Market (GTM) team to develop & facilitate Converged Solutions to all Telesales employees in all 5 centers. Results after 90 days led to 300% increase in Revenue Generating Units (RGUs).Facilitated Sales & Coaching Courses to all levels of TLK Comcast Group. Sales results increased 400% in 6 weeks.Developed and directed an Indirect and Retail field immersion project, resulting in 150 store visits, 20% increase in location participation, and 35% increase in RGU sales over a 90 day period.Partnered with Comcast and VZW Multiple Service Operators (MSO) Sales Team to develop and manage an MSO training follow up and coaching pilot program for 25 MSO employees over a 2 month period that resulted in a 600% MoM sales increase in that specific sales center.Program described above was launched throughout all other Comcast Centers supporting VZW sales and led to a cumulative 400% to expected ROI. Show less

Greater Harrisburg Area

Built ASPIRE leadership development programs for Consumer Sales Channel (Company Wide). Resulted in 80% of the participants being promoted into a management position & Turnover of these roles reduced by 40% during the 1 year period.Consulted with 5 departments to expand the model highlighted above Company Wide. Departments include: Consumer Support, Business Sales, Business Support, Global Network & Technology.Established effective partnerships with HR & Executive Leadership in… Show more Built ASPIRE leadership development programs for Consumer Sales Channel (Company Wide). Resulted in 80% of the participants being promoted into a management position & Turnover of these roles reduced by 40% during the 1 year period.Consulted with 5 departments to expand the model highlighted above Company Wide. Departments include: Consumer Support, Business Sales, Business Support, Global Network & Technology.Established effective partnerships with HR & Executive Leadership in each departmentConducted in depth needs analysis by interviewing each layer of leadership from Executive VPs to the frontline managers.All programs collectively received a 93% (100% is the ceiling) Net Promoter Score (NPS) ranking for the year by the attendees. Show less

Greater Harrisburg Area

Built and maintained strong relationships with all stakeholders in assigned support regions; received numerous accolades for supportFacilitated core and career development courses for consumer leaders and employeesWorked closely with several high performing front line associates to help them develop their career goals and helped them establish a career planProject Lead to facilitate Franklin Covey 7 Habits for Managers to all 125 leaders in Columbia, SC Customer Service… Show more Built and maintained strong relationships with all stakeholders in assigned support regions; received numerous accolades for supportFacilitated core and career development courses for consumer leaders and employeesWorked closely with several high performing front line associates to help them develop their career goals and helped them establish a career planProject Lead to facilitate Franklin Covey 7 Habits for Managers to all 125 leaders in Columbia, SC Customer Service Call Center to address 1st Call Resolution. After 6 months of follow up to the training, the 1st Call Resolution improved by 45%Hold the following vendor certifications: Gallup Strengths, Achieve, Fierce Series (including Foundation, Coach, Feedback, Team, Resilience, Delegate, Accountability, Confront, Negotiations), Earn the Right (ETR), ETR for SMB, Coaching to ETR, 7 Habits for Managers, 7 Habits of Highly Effective People, 5 Choices, Presentation Advantage, Leading at the Speed of Trust, Writing Advantage, Unconscious Bias, Fierce Conversations, DISC, and CTT+ Show less

Greater Harrisburg Area

As a Leader - Maintain 12 stores and kiosks and 150 employees in areas of Sales, Merchandising, Operations, Gold Standards, Training, HR situations, etc104% Net Adds Attainment for 2005108% Goal Attainment in 2006 through September on our balanced scorecardMaintaining over 100% of quota for all Deliverable Metrics thru September 2006During this tenure, 2 Store Managers promoted to District Managers, 12 Assistant Managers promoted to Store Managers, 45 management… Show more As a Leader - Maintain 12 stores and kiosks and 150 employees in areas of Sales, Merchandising, Operations, Gold Standards, Training, HR situations, etc104% Net Adds Attainment for 2005108% Goal Attainment in 2006 through September on our balanced scorecardMaintaining over 100% of quota for all Deliverable Metrics thru September 2006During this tenure, 2 Store Managers promoted to District Managers, 12 Assistant Managers promoted to Store Managers, 45 management & front line associates get promoted to various roles (Marketing, Operations, Management, Training, etc)Scored exceptional finance audit for all 12 locations in 2005Scored exceptional finance audit for all 8 locations audited prior to September of 2006Scored over 95% on all merchandising mystery shops in 2005 & 2006 2005 Prior Work Experience and References Available Upon Request Show less

Finksburg, Maryland, United States

Executive Mba

Currently, need 9 more credits to fulfill my degree.

Bachelor Of Science