Christopher Staub Email & Phone Number

Grand Traverse Area/Northern Michigan

Midwest Region

• Successfully built an award-winning Account Management team engaging 75 National customers and over 1.1 million medical members, leading significant growth, profitability and high retention for Anthem’s largest.
• Coached a staff of 28 business professionals to outstanding business results, market and community leadership, as well as their continued professional growth and development.
• Awarded the Anthem Pinnacle Performer Award in 2012 as National Director of the Year.
• Intentionally created customer value through strategic, data-driven solutions and actionable recommendations that produced winning outcomes for our Customers and Anthem.
• Developed key collaborations with community leaders, health care coalitions and benefits professionals in over 10 Midwest markets to further Anthem business interests.
• Key customer relationships: Goodyear, Edward Jones, Kroger, Procter and Gamble, First Energy, Cintas, Marathon Petroleum, Toyota, Luxottica, Fifth Third Bank, Battelle and MASCO.

Dayton, Ohio Area

• Led Anthem’s Dayton regional health plan (330,000 members) and a team of 15 Sales and Account team professionals for local large group and small group business.
• Fostered business growth by maximizing key broker/consultant relationships in the region.
• Spearheaded Kroger account team, business strategy and management relationship (Anthem’s largest national client in the country during this season).
• Key customer relationships: Kroger, City of Dayton, Southwest Ohio Consortium of Schools, Elder Beerman, and Dayton Area Chamber of Commerce Plan.

Cincinnati, Ohio Area

• Managed key National accounts based in Cincinnati, Dayton and Northern Kentucky.
• Delivered customer value through plan recommendations based on detailed plan data analysis, Anthem best practices and service delivery excellence.
• Strategized finalist meeting and negotiations that led to the sale of the Kroger National account - a game changer for Anthem. Awarded Best of Blue Award for Salesperson of the Year 2001 from the Blue Cross and Blue.
• Key customer relationships: Cincinnati Bell, Convergys, Federated, Inc. (Macy’s), AK Steel, Rumpke, NCR and Kroger.

Cincinnati, Ohio Area

• Recruited to establish an Account Management team for Cincinnati, Dayton and Kentucky large account business. Led a team of seven Account Managers and Account Service Representatives supporting 165 accounts and.
• Personally added $2 million in new revenue and was recognized as a national and local leader in revenue growth.
• Developed the local account team staff while building a partnership with the sales team and key matrix partners supporting our accounts.
• Created and deployed best practice account management tools to deliver “market distinctive” service and customer value.
• Key customer relationships: Cintas, US Bank, Kroger and the KY Health Purchasing Alliance.

Raleigh-Durham, North Carolina Area

• Advanced the local Account Service team and infrastructure while managing growth opportunities, financial negotiations and account satisfaction for CIGNA’s Central/Eastern North Carolina group medical business.
• Successfully negotiated renewal/sale of largest local accounts in 1993 valued at $34 million in revenue.
• Key customer relationships: GlaxoSmithKline, Allied Signal, American Airlines, Black and Decker, and Firestone.

Greater Chicago Area

• Directly accountable for the financial and service success of several key, Chicago based accounts with a premium value of $12 million.
• Coordinated plan data analysis, presentation of results, and recommendations for accounts including the American Medical Association and Chicago Title.
• Other Key customer relationships: Allied Signal and Lord & Taylor.

Greater Chicago Area

• Drove CIGNA HMO member growth through strategic open enrollment planning in accounts with multiple health plan offerings.
• Added 1,000 members to Chicago health plan membership during an eight-month period.
• Worked closely with Account Executives to ensure strong service delivery and collaborative pursuit of organic and new business growth in Chicago.