Christopher Hully Email & Phone Number

Phoenix, Arizona, United States

Ithaca, New York Area

Coaching is an ongoing professional relationship that helps people produce extraordinary results in their lives, careers, or businesses. Our holistic approach to learning helps our clients bring new awareness to their motivations and mindset that drives their current level of success in the areas of academics, career or health and wellness.

Rochester, New York Area

Coordinated with Call Center Specialists to evaluate and improve software and hardware interfaces.Orchestrated efficient large-scale software deployments, including testing features and correcting code.Prepared test plans and test cases based on Call Center requirement documents for communication software.Walked clients and internal staff through troubleshooting steps to resolve common software issues.Developed object-oriented software, including IVR software for use in Telecommunications.Developed code fixes and enhancements for inclusion in future code releases and patches.Collaborated with developers and performance engineers to enhance support-ability and identify performance bottlenecks.Evaluated potential software products based on new and existing system development and migration requirements.

Gathered and defined customer requirements to develop clear specifications for creatingwell-organized project plans.Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets.Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.Created full-fledged implementation plans, accounting for ROI, cost-benefit and other analyses.Sourced additional resources and staff to meet timeline demands.Closely collaborated with project members to identify and quickly address problems.Managed and motivated project teams to promote collaboration and keep members on-task and productive.Built and utilized reporting systems to keep customers and management in loop with latest information.Saved $8.5 million by researching and implementing IVR and Call Center cost-saving initiatives and creating fresh new approaches to long-standing problems.Coached, mentored and completed semi-annual and annual reviews with the CTI team.

Rochester, New York Area

Performed testing on software to uncover bugs and troubleshoot software communicationissues before application launches.Adjusted software parameters to boost performance and incorporate new features formeeting customer needs.Used interpersonal and communication skills in all interactions, enriching teamcollaboration, customer relationships and team morale.Partnered with team members, including managers and directors to minimize projectdelays.Oversaw dozens of major new enhancements to existing software systems.Discussed project progress with customers, collected feedback on different stages anddirectly addressed concerns.Worked closely with clients to establish problem specifications and system designs.Documented all software development methodologies in technical manuals to be usedby Software Engineers in future projects.