Debi Mccraw

Debi Mccraw Email and Phone Number

Technical Project Manager at ASA Solutions @ ASA Solutions
phoenix, arizona, united states
Debi Mccraw's Location
Cedar Park, Texas, United States, United States
Debi Mccraw's Contact Details

Debi Mccraw personal email

n/a

Debi Mccraw phone numbers

About Debi Mccraw

I have extensive experience in Contact Centers including Developer / Analyst for Interactive Voice Response (IVR) applications, I develop, implement, maintain, and document call programming standards.I am a detail oriented, analytical business partner, effective communicator, and dynamic project manager known for defining, forecasting, and achieving business objectives, managing global initiatives, and scheduling and allocating inbound / outbound contacts as per created policies. As a collaborative leader, I have demonstrated successes in directing cross-functional teams to deliver process improvements, streamlined efficiencies, optimized profitability, and the attainment of company goals.

Debi Mccraw's Current Company Details
ASA Solutions

Asa Solutions

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Technical Project Manager at ASA Solutions
phoenix, arizona, united states
Website:
asasolutions.com
Employees:
23
Debi Mccraw Work Experience Details
  • Asa Solutions
    Technical Project Manager
    Asa Solutions May 2021 - Present
    Primary point of contact for all service requests from the customer, both technical and non-technical.
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  • Dell Technologies
    Principal Software Engineer For Interactive Voice Response (Ivr)
    Dell Technologies Aug 2010 - Sep 2020
    Project leader for multiple initiatives. Developed DTMF, Directed Dialog and Natural Language Understanding (NLU) applications. Implemented and provided Level 3 support of four global Interactive Voice Response (IVR) environments consisting of fifteen applications.●Avaya Products: Orchestration Designer, Dialog Designer, Business Rules Engine (ABRE), Aura Experience Portal, Voice Portal, Automatic Call Distribution (ACD), Avaya Site Administer (ASA), Call Management System Supervisor (CMS), CentreVu Supervisor, Advocate, Proactive Outreach Manager (POM), Avaya one-X●Nuance Application Studio (NAS), Nuance Vocalizer
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  • Dell Technologies
    Telecommunications Engineer Ii For Intelligent Contact Management (Icm),
    Dell Technologies Mar 2007 - Aug 2010
    Developed middleware applications (including integration with IVR, CTI, and reporting teams). Trained new employees. Provided Level 3 support of the global environment.
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  • Dell Inc
    Telecommunications Engineer: Programmer Analyst Ii For Automatic Call Distribution (Acd)
    Dell Inc Mar 2005 - Mar 2007
    Round Rock, Texas, United States
    Designed call flows. Programmed ACDs. Provided Level 3 support of global environment consisting of ten Avaya ACDs.Additional Experience: Call Center Operations Senior Manager Managed relationship with Business Partners and Information Technology (IT) team. Provided Business Partners with understanding of telecom related items. Provided to IT call flow designs which met business needs and improved call programming for five Sales sites and seven Care sites. Supervised team of analysts.
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Debi Mccraw Skills

Business Analysis Vendor Management Software Project Management Integration Business Process Improvement Requirements Analysis Business Process Software Development Data Analysis Sql Sdlc Call Centers Agile Methodologies Product Management Saas

Frequently Asked Questions about Debi Mccraw

What company does Debi Mccraw work for?

Debi Mccraw works for Asa Solutions

What is Debi Mccraw's role at the current company?

Debi Mccraw's current role is Technical Project Manager at ASA Solutions.

What is Debi Mccraw's email address?

Debi Mccraw's email address is de****@****ell.com

What is Debi Mccraw's direct phone number?

Debi Mccraw's direct phone number is (781)-575*****

What skills is Debi Mccraw known for?

Debi Mccraw has skills like Business Analysis, Vendor Management, Software Project Management, Integration, Business Process Improvement, Requirements Analysis, Business Process, Software Development, Data Analysis, Sql, Sdlc, Call Centers.

Who are Debi Mccraw's colleagues?

Debi Mccraw's colleagues are Pete Shamburger, Vamsi Turaga, Laura Towers, Christopher Hully, Paras Sharma, Cristina Loyo, Andrew B..

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