Pete Shamburger Email & Phone Number

Richmond, Virginia Area

• Delivered voice infrastructure strategic planning for an organization of 40,000 + personnel across the United States and abroad. Defined conceptual architecture and high level designs to support strategic planning and.
• Developed system consolidation strategic plan for 90+ non-integrated telephony systems
• Chief architect for initial VoIP Telephony deployment supporting 1400 associates, regional call centers, and remote sites
• Designed and implemented proof of concept architecture enabling telephony integration for Genesys SIP call routing
• Drove development of telephony requirements incorporated in the Unified Communications and Collaboration strategy
• Delivered “Communication as a Service” (Hosted PBX) architecture design to provide organization with a “cost per use” solution

• Solve business needs by applying appropriate technology tools through in-depth analysis of requirements, development of engineering specifications, drafting technical documentation and leveraging appropriate IT.
• Managed telephony requirements, analysis, design, budget and migration plan for Dual Corporate Data Centers and networked regional offices (Scope included: 2100 employees with a budget of $1.1 million spanning 57 weeks.
• Collaborated with Sales Management to design a telephony standard and implement regional sales office voice solutions for full call center integration, increased sales functionality and reduction in operating expense
• Delivered an enterprise telephony and contact center development lab (supporting multiple PBXs, carrier trunking, IVRs, call routing and call recording systems) through the management of design, budget, resources and.
• Successfully completed technology assessment and strategic roadmap recommendation for 60 locations acquired through merger and acquisition activity

• Served as IT Relationship manager and technical support for SunTrust Bank’s Mid-Atlantic Retail, Credit Card, Insurance and Mortgage contact centers
• Designed and implemented telephony and call center components supporting the relocation of Mortgage Customer Service centers from Atlanta, GA to Richmond, VA
• Developed and installed call center technology and routing to enable call sharing among multiple independent centers for enhancing agent utilization
• Managed multi-phase migration of 60,000 Credit Card customer calls per month to out-source vendor
• Implemented proactive capacity planning strategy insuring greater availability and stability for customer access