Christopher Stolz Email & Phone Number

Austin, Tx, Us

Austin, Tx

Austin, Texas, United States

Responsible for communication between Apple Executives and customers. Ability to communicate with and execute between top level organizations such as Legal, Logistics, Finance, Investor Relations, Executive teams, and others. In charge of communicating official positioning on company issues and develop creative solutions to complex customer problems including Apple's most serious, sensitive, and visible customer satisfaction issues.Currently project managing over 3 other individuals… Show more Responsible for communication between Apple Executives and customers. Ability to communicate with and execute between top level organizations such as Legal, Logistics, Finance, Investor Relations, Executive teams, and others. In charge of communicating official positioning on company issues and develop creative solutions to complex customer problems including Apple's most serious, sensitive, and visible customer satisfaction issues.Currently project managing over 3 other individuals, communicating trends and other data to Leadership. Acknowledging and delegating escalations received concerning Apple Retail experiences and interactions. Show less

Austin, Texas, United States

Assisted escalated customers by handling order issues, ensuring first call resolution, and customer satisfaction for Apple's customers. When necessary, case managed complex issues requiring additional intervention. Named Top Performer in March 2017 for consistently exceeding set goals, constantly improving and acting as a mentor for new specialists within the team. Met weekly to discuss best practices, emerging issues and clarifying roles for specialists adjusting to the corporate and at-home… Show more Assisted escalated customers by handling order issues, ensuring first call resolution, and customer satisfaction for Apple's customers. When necessary, case managed complex issues requiring additional intervention. Named Top Performer in March 2017 for consistently exceeding set goals, constantly improving and acting as a mentor for new specialists within the team. Met weekly to discuss best practices, emerging issues and clarifying roles for specialists adjusting to the corporate and at-home environments. Show less

Austin, Texas, United States

While fielding high volume service calls, served as management assistant. Maintained a top 25% under the Performance Excellence Plan and was named Service MVP in 2015. Monitored 20+ calls per week and provided specific constructive feedback for each team member. Managed team chat for policy and procedure questions and exception requests.

Round Rock, Texas, United States

Trained new employees in customer service, menu knowledge and oversaw shifts as a shift leader. Served as a customer service representative to excellent rating with many positive comment cards. Hosted live team trivia for 4+ years, including writing all questions for each of 9 locations and organizing weekly activities. In turn raised sales at Round Rock location by $3000 on Wednesday nights.Acted as assistant to Marketing and Catering directors at corporate office including… Show more Trained new employees in customer service, menu knowledge and oversaw shifts as a shift leader. Served as a customer service representative to excellent rating with many positive comment cards. Hosted live team trivia for 4+ years, including writing all questions for each of 9 locations and organizing weekly activities. In turn raised sales at Round Rock location by $3000 on Wednesday nights.Acted as assistant to Marketing and Catering directors at corporate office including off-site promotion, updating web pages and online calendars, and editing video for company use. Show less