Christopher Stolz Email & Phone Number

Greater Salt Lake City Area

♦ Managed all aspects of technology projects ranging from IT infrastructure to software development and testing.♦ Managed all stages of project lifecycle including communication to senior technology leaders and vendors.♦ Coordinated with IT and business stakeholders to allocate and manage resources.♦ Analyzed risks and created contingency plans.♦ Oversaw change control procedures and worked with steering committee to prioritize multiple projects.♦ Created and maintained project and architecture artifacts.♦ Created models for forecasting the impact of changes in scope, schedule, and resources.♦ Worked with senior business and IT leaders to define goals and vision for future technology decisions.

Greater Salt Lake City Area

♦ Directly managed a team responsible for solving complex issues for customers with a service level agreement.♦ Managed Client Support and Global Level three engineering teams.♦ Managed a diverse extended team including partners and offshore resources to solve complex technology issues.♦ Prioritized, managed, and provided oversight for all production issue escalations.♦ Provided guidance and mentorship to all levels of support in conflict resolution, communication, and critical thinking.♦ Implemented procedures within Customer Support to facilitate successful issue resolution and enhance department quality.♦ Responsible for client escalations and operational procedures within the support organization.

Greater Salt Lake City Area

♦ Coordinated issue resolution for high profile clients and documented lessons learned.♦ Managed daily SR reporting and analysis to ensure team resolved issues within SLA window.♦ Managed large and diverse client base and focused on both reactive and proactive support models.♦ Participated in steering committees to improve customer satisfaction and tune operational efficiency.

Greater Salt Lake City Area

♦ Responsible for ensuring quality of Health Information Exchange (HIE) product that allows physicians and providers to retrieve Personal Health Information (PHI) and Personal Health Record (PHR) of their patients using HL7.♦ Built and managed SQL database for testing procedures.♦ Developed Ad hoc and Smoke Test procedures for Software and Infrastructure QA.♦ Managed feature requests to development teams and participated in implementation and testing.♦ Designed and executed test plans and working closely with development and product teams to analyze the results. ♦ Participated in planning sessions for tools and support infrastructure development.

Greater Salt Lake City Area

♦ Managed complex support cases related to IT Networking and Security.♦ Worked with global team to resolve issues for large enterprises.♦ Managed client expectations and worked with senior engineering teams to resolve issues.♦ Developed custom tooling to improve operational efficiency and client retention.♦ Created operational readiness runbooks and business continuity plans in support of department and customer growth.

Technology Management Bachelor Of Science, Technology Management

Graduated Cum Laude

Network Systems Engineer Aas, Network Systems

General Studies Associate Of Science, General Studies

Database Information Systems And Technology Cp