Christopher Stone Email & Phone Number

Bristol, Gb

City Of Bristol, England, United Kingdom

TUPE transfer of my role across to Diligenta - continuing in the same role.- Subject Matter Expert for an Actuarial Team supporting a book of Unit Linked pension policies - Provided support for warranty activity related to migration to new admin system. - Processing manual calculations and supporting queries from across the account and reviewing work processed by my colleagues.- Regular contact with 3rd party stakeholders including the client and suppliers.- Performing analysing, estimates and support for numerous projects and remediation activities covering a variety of different issues around system changes, calculation/process errors and quotations/projections.- Provide testing support for business for admin system by developing and reviewing requirements, test scripts and supporting/performing of calculation related tests.- Developing solutions to deliver regulatory and client driven change.- Supporting Process Improvement activity within my team by identifying areas of focus and developing ideas. Supporting colleagues who produce any solutions including testing and review.- Training and support for colleagues within Actuarial to help develop their knowledge and skills.

Bristol, United Kingdom

- Subject Matter Expert for an Actuarial Team supporting a book of Unit Linked pension policies - Provided support for warranty activity related to migration to new admin system. - Processing manual calculations and supporting queries from across the account and reviewing work processed by my colleagues.- Regular contact with 3rd party stakeholders including the client and suppliers.- Performing analysing, estimates and support for numerous projects and remediation activities covering a variety of different issues around system changes, calculation/process errors and quotations/projections.- Provide testing support for business for admin system by developing and reviewing requirements, test scripts and supporting/performing of calculation related tests.- Developing solutions to deliver regulatory and client driven change.- Supporting Process Improvement activity within my team by identifying areas of focus and developing ideas. Supporting colleagues who produce any solutions including testing and review.- Training and support for colleagues within Actuarial to help develop their knowledge and skills.

Bristol, United Kingdom

Joined Actuarial Services Team based in Bristol in 2011 as admin support. - Initially responsible for managing work received by the team for processing (booking in, responding to queries and managing expectations) and production of MI. - I developed new skills and subsequently took on and performed a variety of other duties. - I was an IT Service Rep for my team, raising work requests for new joiners/leavers and amending user system access.- Performed system updates and calculations for a variety of products on Tandem platform.- Investigating and resolving queries from customer services and other stakeholders (including complaints and regulators).- Support across various projects and testing of system changes in different capacities.- Supporting queries related to projects and remediation activity through analysis for relevant stakeholders (internal and external) and liaising with them to agree steps/actions for resolution.- In March 2014, I was seconded to a transformation project as a Subject Matter Expert on the Actuarial Work Stream to support Business Readiness and Testing activities related for the migration of our Policy Administration System. This included:- Data gathering, analysis, providing support/guidance for impacted products/processes- Supporting testing (calculation and functional) for development of the new system.- Travelled to 3rd suppliers American office with colleagues to perform system testing for several weeks in 2016.- Supported the project in understanding of constraints and helped develop and implement practical solutions.- Supported 'go live' activity and provided support during implementation.

Bristol, United Kingdom

- Responsible for the booking on of all work for UK processing on Tandem. - Producing daily MI to showing work in the pipeline and supplying this to the business to help support the team/business.- Issuing quotes to IFA and customers.- Supporting the processing of work by managing queries from and relationship with external departments.- In training and accreditation for the processing of several processes on Tandem system.- Running regular conference calls with colleagues in UK and India to help support processing, promote business improvement and managing relationships.- Continuing to support the business with issues relating to mainframe output. This includes supporting a project with third party business partners.- User Acceptance Testing of a major upgrade to Tandem for Asset Based Projections. Testing the calculation of the Tandem system across multiple products to ensure values produced are accurate. This include supporting the project with queries relating to queries to calculations.

Transferred under TUPE across to Capita. Continuing my role as previously with AXA. - Coordinated and supported several large bulk mailing items. - Involved with resolving various issues relating to Mainframe printing within the business and supporting the rebranding of literature in my department CDM from AXA to FriendsLife.

I became permanent employee in March 2008 joining the Money Out Team. Continuing my previous duties as a General Duties Clerk. - Dealt with telephone calls and e-mail queries from customers and passed queries to appropriate colleagues. - IT system champion role within department, helping to resolve issues and support my colleagues. - In January 2009, my role moved to the General Support Team. I continued to support the same portfolio, as well as performing other ad hoc office duties. - I was involved with the migration of admin work form another UK office and the training of this work to colleagues within my department.

Recruited and employed via Hays Recruitment Agency as a clerk for AXA. My duties include filing, data entry, photocopying, faxing, issuing documentation and literature associated with company pensions and other general office duties.

In 2006, I volunteered in the lead up to the festival and during the festival. The tasks I was involved with included the digitising of films for the HP Viewing Library at a post-production facility and batching a mail out to all the festival delegates. At the festival, I worked within the delegates lounge, as a cinema usher and on the festival store. In 2007, I helped in the festival office and was involved with digitising films again. During the festival I was based at the Arnolfini, where I was introducing the screenings and events held at the venue. This involved me liaising with the Arnolfini staff to prepare for screenings and events, resolving issues and communicating with the festival office.

Ba (Hons), Film And Television Studies

A-Level, Product Design (A), Geography (B) And Media Studies (C)

Gcse'S

Activities and Societies: Member of Cricket and Hockey TeamScience Double Award (AA), English Literature (B), English Language (B), Math’s.