Built and led high performing SRE observability team that delivered critical observability platform solutions for large scale, record setting, live streaming events such as NFL playoffs, NFL SuperBowl, and Grammys. - Hired, retained, and developed engineers and managers to support the growing demand of observability and SRE, which resulted in an increased project output and efficiency across all areas of the company. - Evaluated, decisioned and executed the adoption of an observability solution that within 8 months had instrumented 200+ application services, integrated content delivery network (CDN), security logging, and Google Kubernetes Engine (GKE) to provide single pane of glass. -Grew user adoption of observability platform by 400% -Reduced cost of observability tooling by 30% in first year while increasing capability

- Leading National Partner Onboarding product teams focused on agent onboarding, and policy conversion activities for national insurance partnerships- Drove successful partnership with State Farm Insurance by enabling agents to connect into Hagerty systems to service policies- Transitioned from a “feature factory” to a product team mindset by driving change and fostering a culture of ownership with engineering team and key stakeholders- Lead development and support of key batch processing jobs which transported daily insurance policy data from external partners to Hagerty. - Created team/individual level OKR’s that were realistic, timebound, and measurable which resulted in significant increase in engineer performance- Facilitated observability strategy which consisted of log aggregation, application performance monitoring, and event/alert response with established SLO/SLA

-Managed 30+ direct reports which consisted of software engineers, IT system analyst, and quality assurance engineers from across the globe- Application owner of 5 Bank Deposit critical/high impact applications, responsible for driving application roadmaps, migrations from legacy infrastructure to new stack (transformation). - Drove SRE adoption across entire domain by upskilling engineers on SRE principles, educating business partners on how to establish SLO’s, and implemented SLO monitoring/alerting mechanisms.- Bank IT Deposits workforce manager in charge of managing attrition, calibration, promotion, workforce strategy and other workforce related activities for a 300+ personnel team.- Lead innovation initiative which created a enterprise wide tool that automates the deployment of Datadog, SNOW Event Management, Conjur, TRAPI, Log4j fix, etc, to Gitlab Projects.- Proficient at managing major production outages in real time by ensuring teams work to achieve return to service in a timely manner by examining the issue and impact, screening recent changes, and involving other parties where needed.- Spearheaded $7M Issue Management workstream charged with driving down risk by resolving critical and high issues. Successfully achieved low risk score across multiple areas.- Responsible for coaching and mentoring developers on adhering to compliance and development standards/best practices to include 80%+ code coverage, application security configurations, SDLC, etc.- Developed strong partnerships with business customers by implementing frequent communication syncs, discussed feature progression, impediments, requirements, etc. to ensure engineering teams are enabled to provide full business value upon delivery.- Lead Deposits Holds experience IT audit, by analyzing audit requests, conducted research for evidence which led to successful completion with no major findings/unfulfilled requests

- Lead Log Management Program consisting of constructing Policy, Standards, procedures, process mapping, and control design/implementation. Familiar with FFIEC, NIST, and other regulatory/industry standards and guidance.- Lead monitoring SME for Enterprise Voice tiger team effort. Implemented roll out of 17k Elastic Search Beats log monitoring agents to MSR Desktops. Provided never seen insights into the voice technology systems our MSR’s use daily- Lead 5-member Event Management team utilizing ServiceNow platform to enable enterprise ability to send all events to centralized system of record to feed Incident Management process. - Participated in a Log Management RFP/Tech Decision. Gathered over 140+ functional and non-functional requirements to determine the best technology solution for enterprise logging.

- Lead enterprise-wide desktop health initiative which included planning, staging, and implementing the roll out of Splunk Universal forwarder agents to over 90k endpoints, created dashboards, alerts, and automated incident remediation- SME on Splunk SPL query language, dashboard/visualizations, and alerting.- Conducted enterprise monitoring maturity assessment by evaluating domains monitoring posture which included logging, eventing, aggregating, alerting, etc. then actively worked as a consultant to improve and close monitoring gaps

• DOD contractor with TS/SCI clearance responsible for building offensive cyber test ranges.

• Maintained security/event logs, managed inventories, conducted preventive maintenance inspections (PMI), and executed critical fix actions for an $18M cyber-attack system • Administered the Engineering Team in the decommissioning/transportation of a $70M operations systems containing over 18,000 pounds of communication equipment from Kuwait to Continental United States (CONUS)• Received numerous awards during enlistment, including Airman of the Year, Non-commissioned Officer (NCO) of the Quarter, and Commendation Medal