Perform a multitude of project and account management duties through the entire project cycle from managing paperwork, product receipt, warehousing, artwork, production, quality assurance, shipping, invoicing and problem solving every step of the way.Hands on familiarity with all production floor functions, shipping and receiving and design.Interact internally at all levels of the organization to help drive business initiatives such as organizational improvement and sales growth strategy.Create and edit embroidery design and print files.

Was chosen to be part of a new program at Concentrix to review and process facility insurance claims in accordance with the Centers for Medicare and Medicaid Services guidelines on behalf of CVS Health / Aetna.Assisted with training new hires and current employees on how to operate the claims processing software and how to process claims correctly. Awarded Agent of the Month in July and November 2019. The award is given to the top Claims Benefit Specialist in the department for their outstanding work in all aspects of their job.

Job Duties: Posted customer and vendor invoices and credit card transactions in SAP - Electronic Data Management System input - Executive Assistant to CEO/CFO and Controller.

Responsible for the creation, development and operation of a new department in 2010 which accounted for over 58% of the company’s total sales within the departments first 7 years.Improved the company’s workflow processes, from estimating to project completion by implementing a new MIS software company wide, which boosted efficiency 75%, saving approximately $20,000 in administrative expenses in its first year of implementation.Worked with suppliers and vendors to negotiate purchase pricing for equipment and materials used in production throughout the company’s range of services.Performed project scheduling, estimating and project management duties to guarantee projects were completed on time and on budget.Developed advertising materials, email marketing and social media marketing campaigns and built the company’s online ordering website.Established and maintained relationships with clients to ensure client satisfaction.Traveled nationally to conventions, trade shows and seminars to promote the company’s products and services.Managed 15 staff members, gave quarterly progress reports, training and coaching sessions to boost production and job quality when needed.

Developed new business opportunities through referrals, networking events, internet research and cold calling.Built and maintained long term client relationships within a number of key accounts to secure repeat sales.

Worked with various pieces of digital printing and finishing equipment as member of the production team.Worked in shipping and receiving department: Picked and packaged jobs, used UPS Worldship, FedEx and USPS to print shipping labels, received goods from suppliers and vendors.

Started as an intern my senior year in college and was hired on as a part-time team member after graduation.Traveled to events throughout the community to engage with the station’s audience and promote the station in a positive way.