Christopher Strain Email & Phone Number

Daphne, Al, Us

United States

Indianapolis, Indiana Area

Carmel, Indiana

Overseeing the technical deployment, configuration and operational support Microsoft Office 365 Services (Exchange Online, Sharepoint Online, Skype For Business, One Drive for Business, Delve), and its integration with existing on premises counterparts and resources . Developing the support matrix, baselines and road maps for service offerings to the business.

Indianapolis, Indiana

On assignment at various clients consulting on Office 365 architecture, administration and deployments. Responsible for day-to-day oversight and administration of the core messaging operations, augmenting the Architecture Team in client’s initial pre-production deployment Office 365/ Azure Environment. Defining and recommending operational support roles required for the new Office 365 environment. Documenting changes in current procedures that are required for support of the organization’s unique environment. Working with the Business on its understanding and prioritization of required updates and changes to meet IT project goals.Key Achievements:• Restarted stalled Office 365 project and moved it forward toward completion• Planning, and communication for Production Office365 implementation and transition• Improving relationships and communication between various teams. Helping to create Collaborative environment• Supporting client’s technical lead in accomplishing the Business’s requirements• Emergency redesign and implementation of messaging flow, for a cost savings of $300,000.00.

Whites Town, In

Responsible for day-to-day oversight and management of the core IT Operations team (Infrastructure, Platform, Security and Applications Support), as well as establishing and maintaining strategic and operational plans, development of AOP plans, providing support for high-visibility enterprise programs, and ongoing management of IT Operations resources. This includes staff management and mentoring, project delivery, negotiating enterprise agreements, security oversight, new technology assessment, and establishing and monitoring service level and operating level agreements (SLAs and OLAs). In collaboration with the IT leadership team, this position is responsible for prioritization and execution against the IT project portfolio, performance and risk reporting, and resource planning.

Columbus Indiana

Individual contributor with project level strategic responsibilities. Involved tactically in projects in areas of design, process customization, installation, troubleshooting, cutover support, and knowledge transfer. Collaborated with Project Management and the Solutions Architect teams to communicate technical issues encountered at a project level to make sure the highest knowledge level was delivered to the service owners in the decision making process.Instrumental in architecting and implementing global Sametime instant messaging, web conferencing platform to support 54,000 users globally with 20,000 users with concurrent connections. Included establishing specifications, hardware, software purchases, and collaboration with internal teams, service owners and management. Deployed mobile messaging infrastructure for both Blackberry and IBM Traveler to provide messaging services globally with system fault tolerance. Supported 1800 Blackberry devices and 12000 IBM Traveler devices along with piloting BYOD strategy for messaging. Instrumental in migration of 56,000 global users from on premises IBM Domino to Microsoft Office 365 (Exchange online). Required developing tools using Power Shell and C# to automate administrative tasks for systems monitoring and maintenance. Assisted with development of corporate strategy for implementation of Microsoft RMS/IRS for company devices on SharePoint & Office 365 platform. Responsible for integration of collaboration systems with Voice & Video Conferencing Platforms including QoS. Provided Tier III support for multi-server, multi-site Domino 9.1 domain and security analysis and updates for collaboration systems.Certified Six Sigma Green Belt and Six Sigma Project Sponsor.

United States

Contributed to development of Lotus Notes network architecture. Responsible for troubleshooting, integration and migration of Domino platforms.• Performed Domino replication, SMTP, clustering and partitioning• Provided Tier III support for multi-server, multi-site Lotus R6 and R7 domain.• Reviewed changes, support issues, functionality changes and requirements for servers.• Performed technical research, analysis and implementation.• Administered Blackberry messaging service integration with Domino via Blackberry Enterprise server.

Oversaw IT operations team and support for 30 Mechanical, Project and Controls Engineers.• Installation, deployment and maintenance of MS SQL 2000 and Made2Manage production management software.• Lotus Domino R5-R7 installation, implementation & administration including migrations to later versions.• Lotus Sametime 3.51 & 7.0• Maintenance of 80 user Windows/2000/2003 network.• Windows Active Directory support and user scripting• Support 3D design software packages (SolidWorks 2006, AutoCAD 2004, Mechanical Desktop 6.0, Pro-E, Ideas)• Support of 18 node CNC/DNC machine network• Installation and maintenance of ISA Server 2004 for internet access through T-1 connection• Report writing using Visual Fox Pro 6.0 & Crystal Report 8.5• Troubleshooting and repair of PCs and peripherals, including network wiring (both fiber and copper)• Specify and order of new and upgraded hardware and software• System documentation and employee network software training for ISO 9000 compliance.

Network Administrator, Supported Holland Colors Americas IT Services. Deployed and supported Lotus Notes 4, Novell Networks, Y2K compliance issue Resolution and Certification. Worked with, help coordinate and supported Corporate IT initiatives that were to be deployed world wide.