Interim Franchise Director responsible for the following Studios / Franchises- Driving- EA Partners- Action / RPG

Lead the Technical Partners & Channels global team in providing cross platform SME support to all EA Studios, Commercial Management Teams, Commercial Channel Partners and Brand teams for all PC & Console releases on all platforms from EA

Leader of the PLM (Product Lifecycle Management) Technical Operations team, with members based in Guildford, Redwood Shores, Los Angeles, Singapore.Team responsible for;- Platform Configs in 1P tools and internal EA Platforms- Strategic Content Plans and Release Execution- Policy Plans and Platform Capabilities- First Party SMEs- Global Age Ratings for all EA Content-

Responsible for Publishing Operations delivery of all games and live services out of the EA Studios Europe group & EAP (DICE, Criterion, Ghost, EA Partners inc EA Originals).- Maintain software delivery schedules- Owner of the content plans and Central Ops Plan- Ops risk Assessments

• Accountable for ensuring the delivery of assigned portfolio of EA franchises assigned to the NPL Director• Maintain and publish each product schedule and delivery plan globally • Ensure all aspects of pre and post release content including main game are delivered through all channels, physical & digital • Hold product delivery relationships, ensuring strong links are established with QA and manufacturing partners globally to ensure the smooth delivery of product• Ensure availability through support teams of production servers, ensuring they are propped up and aligned correctly to support digital titles• Ensure the maintenance of data within internal tools as required to support product release schedules; physical goods, digital & mobile• Ensure data is 100% accurate and is updated in a timely manner • Provide leadership, direction and Support to the NPL project managers, CDS, marketing, studio & label teams• Bring a balanced view of what is achievable from a delivery perspective i.e. special editions and digital promotions with packaged goods • Ensure the code matrixes required to deliver products are in place and agreed with required teams • Ensure the accuracy of the global Title/SKU plan & product master calendars • Support the relationship with designated 1st party account managers (Sony, Microsoft, Nintendo) globally to ensure franchise delivery

- Coordinate central teams to ensure successful launch of title including Dev, QA, Marketing, IT, Web & SoCom, System Test, Publishing, Legal- Run weekly meeting with all groups to assess project risks and facilitate plans to address and communicate- Work with PLM group to drive Dev team to work to the schedule required for street date- Create Live support plan for central teams including communication and escalation of consumer issues to exec- Act as first POC for all central groups to Development team

• Overall management of the portfolio of projects from the assigned Label (Games/EAP/Bioware) through all aspects of the certification process at EA and 1st party, ensuring all projects are correctly planned and delivered according to the agreed schedule and certification budget.• Management and continuous development of the on-going business and process relationship between EA Certification and the assigned Label, including the individual studios operating within that Label.• Real-time tracking and reporting of key certification process metrics and financial data for assigned portfolio of projects.• Collaboration with NPL, WWSQA, and EA Cert Submissions during any given project.• Act as first escalation point for issues on assigned projects, create solutions and delegate effectively. • Own and manage overall relationship with assigned Label, while ensuring effective direct communication with subject matter experts within the EA Certification test team. • Work with Label teams and Cert management to create and maintain long-range project plans and accurate project scope and assist in building overall departmental resource plans against SKU plan.• Deliver real-time tracking and reporting of project status via departmental systems and tools, including effort and financial reporting both to EA Certification management, and to the business.

• Lead Test Reviews for all products coming through the Network Division• Managed a team of Senior Testers, providing coaching and development in addition to day to day responsibilities.• Oversaw divisional test resources• Took leadership position on service initiatives• Analyised the concern database to ensure the overall concern reporting process was accurate and on track.• Oversaw the testing coverage for multiple titles.• Provided divisional sign-off emails for products in Certification.• Validated and edited (where necessary) Severe and Critical concerns.• Assisted Senior Testers with Franchise Specific Test Case creation• Created releases in DevTest (per quarter) for titles coming into Certification.• Compiled daily Concern Reports to Certification and the development teams

- Responded to daily IT helpdesk calls for all employees in the company, including remote sales reps- Responsible for roling out new hardware and software for new starters to the company- Maintained a database of software images to be used when installing new OS onto new PCs/Laptops- Responsible for updating all users machines from Windows 95/98 to XP. Involved documenting all 3rd party software and personal files to be included in the upgrade.- Audited all hardware in factory location to create an updated inventory list for the company.