Christopher Sullivan Email & Phone Number

Boston, MA

• Responsible for leading the development and maintenance of quality programs to improve and monitor regulatory compliance and quality within several centralized clinical operations teams and delegated care coordination.
• Initiate and conduct various training sessions related to performance, compliance, and quality.
• Manage a robust and detailed denial notice quality program, resulting in consistent and compliant denial notices.
• Create job aids, resource materials, and case studies to educate team members and ensure ongoing regulatory compliance.
• Assisted with NCQA Utilization Management (UM) survey preparation, resulting in accreditation. Update the UM Program Description, UM Program Evaluation, and other documents required for continued compliance.
• Update UM member and provider letter templates (e.g., denial, approval, extension, withdrawal, and others) when required.

Manchester, NH

• Teach several online English composition and creative writing courses to an amazing and talented group of undergraduate and graduate students.Courses taught: Research and Persuasion, English Composition I, English.
• Expose students to the fundamentals of fiction, poetry, nonfiction, memoir, screenwriting, playwriting, and composition.
• Lead discussions and facilitate students to write, share, and critique their work in a constructive and engaging environment.
• Consistently receive excellent summative course evaluation results that exceed comparative discipline averages.
• Appointed as the course author (and successfully revised the course content) for two screenwriting courses: Introduction to Screenwriting Workshop (Undergraduate) and Screenwriting Thesis Writing (Graduate).
• 2024 Southern New Hampshire University Outstanding Educator Award

Longmeadow, Massachusetts

• Teach various online English composition, creative writing, and literature courses (and previously in-person courses) to an extraordinary group of students. Courses taught: Research and Writing in the Disciplines.
• Introduce students to research processes, MLA and APA formatting, critical inquiry, academic writing, creative writing (fiction, poetry, and drama), and rhetorical appeals (e.g., logos, pathos, and ethos).
• Provide students with tools to strengthen their rhetorical analysis, critical reading, critical analysis, and critical thinking skills.
• Consistently receive excellent course evaluation results.

Chelsea, MA

Managed the operations of a state-of-the-art, award-winning, 100-bed Green House model center. LFCL is Joint Commission accredited (Nursing Care Center Accreditation Program and Post-Acute Care), which serves long-term and short-term residents as well as those living with ALS (Lou Gehrig’s disease) and MS (multiple sclerosis).

Chestnut Hill, MA

Oversaw facility operations for a 131-bed (Joint Commission Nursing Care Center accredited ) skilled nursing facility.

Brighton, MA

Oversaw the overall operations of a 78-bed (Joint Commission Nursing Care Center accredited and Post-Acute Care certified) skilled nursing facility.

Manchester, NH

• Taught various online and in-person English composition, creative writing, and other courses to a wonderfully diverse group of students. Courses taught: College Writing, English Composition I, English Composition II.
• Emphasized the importance of logical thinking, grammar, sentence structure, and the writing process to the students.
• Crafted the course syllabus, prepared detailed lesson plans, and provided constructive feedback on all student coursework.
• Inspired students to develop their writing voice, creativity, critical reading, and critical writing skills.
• Consistently received excellent scores on the EOT (End-of-Term) Satisfaction Survey reports, which continually exceeded the mean of all sections. Received an “Exceeds Expectations” rating on the multiple classroom.

Lowell, MA

Oversaw the overall operations of a 123-bed (Joint Commission accredited) skilled nursing facility.

Master Of Fine Arts, Creative Writing

Master Of Science, Management

Graduate Certificate In Online Teaching

Bachelor Of Science, Mass Communication

Minors: Writing and Psychology