Christopher Svay Email & Phone Number

Rockleigh, Nj, Us

Austin, Tx, Us

• Provide in-depth analysis on troubleshooting WFO software; tasked with handling escalations and more business-critical projects from Tier 1 and Professional Services team• Support consumer IT and telecom groups when software was inoperable resulting in system downs impacting the business i.e. assisting businesses where WFO was crucial• Perform major/minor updates or patches on physical and virtual servers ranging from small to very large environments. This includes working with system databases through SSMS• Understanding and deeper analysis of software logs with various PBX systems (Cisco, Avaya, Mitel)

Allen, Tx, Us

• Install, upgrade and support WFO software through various virtual server management applications• Support VoIP infrastructures as well as associated PBXs, call centers and call management systems• Support clients with re-configuring their PBX settings to work in conjunction with our software• Basic network/infrastructure troubleshooting when there is a network issue impacting the daily operations• Maintain, monitor and support hosted systems through VMware Remote Console and SoftLayer connections

North Hills, New York, Us

• Responsible for managing hundreds of Automotive websites across the nation• Created and maintained professional rapports with major automotive brands Ford and Lincoln• Conducted monthly client interactions to deliver the latest updates in the business and market• Create strategies on how to be competitive in a local and regional market using monthly analytics and metric reporting• Managed various graphical and web development projects for clients, ranging from small enhancements to whole website modifications• Reduced turn-around time for certain website enhancements and projects for clients by learning computer languages and coding: HTML5, CSS, and jQuery

Plano, Tx, Us

I started out as an intern handling day-to-day customer interactions with over 1300 Ford automotive dealers across the North American region between two distinctive teams. Tasked with working closely with FordDirect as a Regional Account Executive overseeing the Northeast Region for dealerships on DealerTrack's Fusion platform. Working alongside a selective team, we managed dealerships' websites, maintaining and keeping them up-to-date on a daily basis.Milestone: I was the first intern to acquire a full-time salary position as well as the first person on the Premier Customization Service team to receive a Google review for ClickMotive.

I handled private and public medical billing for private practices as well as family practices in the Dallas, Chicago, and Miami regions. I operated with various, well-known medical insurance companies such as Blue Cross Blue Shield, United Health Care, Cigna, Aetna, Medicare, Medicaid and Humana as well as workman's compensation. I attempted to maintain my knowledge of a majority of common diagnostic and procedure codes. I also dabbled in insurance collections/claims from time to time.

Architecture

Architecture