Christopher Taylor Email & Phone Number

Glasgow, United Kingdom

Microcom are a training provider based in Glasgow who deliver Modern Apprenticeships to businesses throughout Scotland and England. I am based in the Glasgow office for Microcom where there is an elite team of BDM's. Microcom also deals in recruitment as well placing candidates in various different roles.

Glasgow, United Kingdom

• Expanding the customer base by selling additional contracts to new and existing customers. • Building exceptional customer rapport. • Delivering performance through an outstanding customer journey. • Driving team performance by increasing team morale on a daily basis. • Working towards monthly sales targets and KPI's. • Sales Management. • Excelling in customer satisfaction surveys.

Glasgow, United Kingdom

• B2B & B2C Telephone and field account manager. • Achieving field sales by cold calling businesses with specific training needs. • Building and maintaining relationships with companies and private individuals. • Motivating team members and increasing team morale. • Securing new business via telephone activity and phone sessions. • Understanding the full training cycle to maximise opportunity with clients.

Glasgow, United Kingdom

• Managing and motivating advisors to achieve key business goals and driving performance through effective coaching to achieve a high KPI's. • Identifying training needs and implementing as well as delivering sales training and workshops. • Improving the net promoter score by excellent employee engagement. • Giving presentations on quarterly targets and KPI's to senior management, • Challenging existing ways of working to improve employee and customer experience. • Compiling and interpreting MI to identify current performance levels and areas of improvement and devise and implement a strategy to manage any necessary improvement. • Embedding a customer centric culture and driving the company behaviours. • Exceptional time management and organisational skills to meet and exceed deadlines.

Glasgow, United Kingdom

• B2B Telephone marketing consultant. • Building excellent customer rapport. • Generating sales by approaching the existing customer base and following the sales process. • Led team meetings in the absence of my Team Manager. • Building and maintaining excellent working relationships with all members of staff. • Motivating other team members and boosting team morale. • Taking training sessions with other teams within the department. • Coaching and mentoring new starts within the team. • Workload management, including print deadlines.