Christopher Taylor Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Currently reviewing the business of QLeave as a whole to increase optimisation within the business and a positive customer experience. QLeave provides portable long service leave across 3 different industries ( Building and Construction Industry, Contract Cleaning Industry and Community Services Industry)This applies to reviewing processes, leading meetings, creating work instructions and liaising with external businesses across three schemes that QLeave currently manage.

Brisbane, Queensland, Australia

Responded to customer enquiries and process claims with regard to long-service entitlements from members and employers in the building & construction.Within 3 months of starting this position i landed a temporary senior role. Upon finishing the role I assisted with both roles in between to reduce workload and provide excellent customer service.Early in 2022 I took on an extra role inclusive of the above for a business developments liaison which communicated issues from the… Show more Responded to customer enquiries and process claims with regard to long-service entitlements from members and employers in the building & construction.Within 3 months of starting this position i landed a temporary senior role. Upon finishing the role I assisted with both roles in between to reduce workload and provide excellent customer service.Early in 2022 I took on an extra role inclusive of the above for a business developments liaison which communicated issues from the Client Services team to the I.T & Development team. This then enabled me for the promotion of Business Improvements Officer. Show less

Darwin, Northern Territory, Australia

Taking phone calls and placing bets for customers. Escalating phone calls from customers who have requested betting checks. Working in a large team to achieve customer satisfaction

Darwin, Northern Territory, Australia

Leading a team of 12 to achieve optimal customer experience through the I.T issues. Kinetic IT are a contracting business who are contracted to the NT Government to provide support for all I.T Issues and enquiries amongst the NT Government Departments.The role consisted of workforce planning, providing feedback and training, conducting meetings, providing data reports to the elder leadership team and working with other businesses to achieve excellent customer satisfaction.

Darwin City, Northern Territory, Australia

Taking phone calls for NT government customers to resolve information technology issues. 24/7 call centre to accommodate police and fire emergency and health customers to resolve their technical enquiries. This would also entail escalating tickets up to different departments such as telephony or network areas for resolution.Also created and maintained customer profiles using microsoft exchange and active directory.

Darwin City, Northern Territory, Australia

Maintaining a high level discipline to serve the Royal Australian Army.