Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardwareResolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systemsProvide first line analysis and resolution of escalated problems - To include using basic system operating commands to resolve software application problems as well as hardware problemsTroubleshoot first level calls as volume dictates.All… Show more Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardwareResolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systemsProvide first line analysis and resolution of escalated problems - To include using basic system operating commands to resolve software application problems as well as hardware problemsTroubleshoot first level calls as volume dictates.All troubleshooting is completed remote; 90% via phone, 10% via email and chat support.Defuse confrontational callsPerform remote dial-in connection to resolve issues Monitor the problem queue and help resolve outstanding issues (conducting outbound calling as appropriate) Manage and prioritize work activities with minimal supervision to meet continuous deadlines which directly impact field operations Follow up with vendor to assist with dispatching hardware/broadband issues and confirm break fix completion Install, modify, and repair computer hardware and software Install computer peripherals for users Show less

Lead the development of a dynamic web application, utilizing Bootstrap for front-end and Flask for back-end development.Collaborate closely with UX/UI designers to integrate design elements seamlessly and ensure optimal user experience.

Lead and develop theatre crew and supervisors to perform the "essential functions" of their positions.Perform daily, opening, and closing operational and administrative duties.Assist the General Manager/Senior Manager with achieving guest service and financial goals associated with Food and Beverage.

Coordinate and coach theatre crew to perform the "essential functions" of their positions. Observe theatre crew performance and provide feedback to management for discipline and performance evaluations. Lead teams and consistently achieve results through resources. Perform daily operational and administrative duties as assigned.

Deliver superior service when connecting with AMC guests and leading associates. Optimize Crew placement for each job function on a round-by-round basis. Resolve guest questions, concerns and issues, including distribution of passes when appropriate. Train and support theatre crew to execute, coach, monitor and assist coordination of Safe and Clean protocols.

Exhibit excellent guest service skills. Work effectively with supervisors and co-workers. Ability to effectively multitask as needed Ability to work and meet deadlines with minimal supervision.

Must perform a variety of tasks efficiently and work effectively with a team to ensure a pleasant dining experience for customers

Worked with IT Engineering and Cloud Infrastructure Services over an 8 week periodResearched possible solutions to assist engineers in organization and efficiencyCreated basic sites using Microsoft SharepointAssisted in Quality Assurance testing by analyzing JSON output files for errors