Christopher Thomas Email & Phone Number

Organize inbound Tech Support work and resourcesCreate reports and analysis of ticket trendsResolve desktop application support issues, identify and eliminate recurring problems.Create documentation for audiences of varying technical understanding to request, use and support infrastructure services.Support global user base of 600 individuals across the.

Responsibilities included: Desktop, Laptop, Server, and Telephony Support (Avaya and IPT). Large scale project management. Supporting a user base of salesmen, administrators, and vice-presidents across Kansas, Missouri, and Illinois. Managed projects to ensure timely and accurate execution. Maintained positive work relationships with all business and.

· Established practices, policies, and procedures for Remote Computer Support "Tech Desk". · Responsibilities include troubleshooting, repair for Desktop, Laptops, and Servers running Windows, MAC, and Linux operating systems for local businesses and local Knology customers. · Remote Networking Support, in-home and in-shop repairs.

· Aid in the support of the networks running at the major school districts, libraries, and universities of Kansas. · Monitor and troubleshoot Cisco and Juniper routers, T1 and T3 connections. · Schedule, Maintain, Monitor, and Troubleshoot conferences statewide through Renovo Scheduling Software, Active Directory, and Polycom Video Consoles.

· Supported 300-400 client base in addition to additional clients located in remote locations. · Computer Diagnosis and Repair (Windows 2000, XP, Vista and Linux OS), SMS distribution and configuration, Symantec Sep 11 installation, configuration and support, local and network printing configuration and troubleshooting, Office 2003 support, Asset.

· Supervising and managing a team for shipping and receiving product, creating and filing reports on profit and loss.

· Computer diagnosis and repair for desktop, laptop and server (Windows 95, 98, ME, 2000, NT, XP, Vista, Linux OS and Mac OS), shipping and receiving, order management, phone support, and project managing a small team to improve "turn-around" time, customer service, performance, and team quality.· In-home and in-store work.· Restructuring of current.

· Started out at Ground Level when Best Buy Geek Squad first bought Best Buy Technical· Helped establish & streamline policies and procedures such as shipping, work order processes, and billing.· Computer diagnosis and repair for desktop, laptop and server (Windows 95, 98, ME, 2000, NT, XP, Vista, Linux OS and Mac OS), shipping and receiving, order.