Service Delivery Manager
Current• Manage project execution to ensure adherence to budget, schedule, and scope.• Prepare project status reports by collecting, analyzing, and summarizing information and trends.• Assign duties, responsibilities, and spans of authority to project personnel.• Develop and manage annual budgets for information technology projects.• Direct or coordinate activities of project personnel.• Establish and execute a project communication plan.• Perform risk assessments to develop response strategies.• Assign duties, responsibilities, and spans of authority to project personnel. • Develop and manage annual budgets for information technology projects.• Submit project deliverables, ensuring adherence to quality standards.IT Project Manager responsible for managing Service Desk transitions and new startups. Includes managing the scope, schedule, and budgets for each project.• Prepare project status reports by collecting, analysing, and summarizing information and trends.• Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing. • Manage project execution to ensure adherence to budget, schedule, and scope. • Own integrity of the incident management process from problem description through resolution, adhering to established escalation process. Proactively identify and communicate proactively any risks that may impact the success of a recovery event. • Command and control of the event, managing the recovery workflow, integrity of required documentation and reporting.
