Christopher Thomas Email & Phone Number

Pune, Maharashtra, India

• Manage project execution to ensure adherence to budget, schedule, and scope.
• Prepare project status reports by collecting, analyzing, and summarizing information and trends.
• Assign duties, responsibilities, and spans of authority to project personnel.
• Develop and manage annual budgets for information technology projects.
• Direct or coordinate activities of project personnel.
• Establish and execute a project communication plan.

Pune, Maharashtra, India

• Meeting performance standards as per contract regulation and aligning with program policy and execution.
• Researched inefficiencies/inaccuracies in processes and devised corrective action to increase performance.
• Proactively built positive business relationships with business partners, clients, agents, and peers to ensure clear and effective communication and developing performance improvement solutions and interventions.
• Accumulate Process Gaps and conduct daily briefings among the tech engineers before the shift.
• Audit tickets and provide floor support assisting members of the team during troubleshooting.
• Coach members of the team on a performance improvement plan

Pune, Maharashtra, India

• Anchored resolution of customer complaints and auditors’ observations on all quality-related issues.
• Ensured resolution of complaints within timelines, through rigorous follow-up and escalations when required.
• Advise ongoing input and suggestions to improve system run books and team procedures.
• For issues that cannot be resolved use system support information, pager information, and other resources to ensure that the correct support personnel are engaged and working to resolve issues.
• Effectively collaborate and communicate with the stakeholders and ensure client satisfaction.
• Eye-on-glass monitor of monitoring and alerting tools, take appropriate action on alerts within SLA time frames as per the existing run books.

Pune, Maharashtra, India

• To provide technical support to customers of HP Desktop machines in North America.
• Walk the end user to perform hardcore troubleshooting of hardware issues.
• Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
• Educate HP Desktop consumers about the Do & Don’t on the internet.
• To upsell advanced support packages to clients to service or repair their desktops during hardware failure.
• Research through a wide range of documents in the HP Knowledge Base and provide solutions to client’s issues.

Pune, Maharashtra, India

- Identify and assess customers’ needs to achieve satisfaction- Build sustainable relationships and trust with customer accounts through open and interactive communication- Provide accurate, valid and complete information by using the right methods/tools- Meet personal/customer service team sales targets and call handling quotas- Handle customer.