As a Business Support Solutions Lead at LIPTON Teas and Infusions, I have over 18 years of experience in IT service delivery and application management. I hold a PGDBA from Symbiosis Pune, ITIL, Scrum and IIMB business executive certificate which demonstrates my expertise in business administration and IT service management.My role is to support the central functions and employee experience squads of LIPTON, a global leader in the tea and herbal infusion market, by managing product launches, technical issues, and customer projects. I collaborate with cross-functional stakeholders, such as People & Organisation, Finance and supply chain, to optimize our business processes and systems, and to identify and implement innovative solutions that create value for our customers and partners. I leverage my skills in user experience design, compliance management, and application management to deliver reliable, effective, and user-friendly IT services and solutions. My mission is to help our business grow and thrive by enhancing the performance and efficiency of our IT operations.