Christopher Thomas Email & Phone Number

Knoxville, Tennessee, United States

Primarily performed front-end software testing on OTT (over-the-top media service) devices produced by Roku/Amazon/Apple. Assisted in the QA for broadcast media applications across multiple platforms and directly worked with third-party providers to ensure successful product integration. Developed effective written and standardized procedures for QA team to enhance team efficiency. Secondarily performed testing on CMS/web/Android/iOS content platforms.

Knoxville, Tn

Assisted as a Quickbase Analyst for a supply chain client partner with workflow construction and maintenance in order to control and transmit data with greater efficiency.

Knoxville, Tennessee Area

Performed software testing for healthcare client, of which duties included:o Quality Assurance/Analyst/Subject Matter Experto Performed use case analyzation, test scenario, and test script creation for end-to-end software testing.o Became subject matter expert on JIRA testing software; assisted in developing several key components for data categorization, testing principles, and training.o Assisted in development of local/global metric dashboards, test case conversion automations using VBA, and developed standardized procedures for Knoxville-based team to perform efficient testing.o Controlled all defect management and reporting for project testing teams.o Managed all JIRA dashboarding for test execution using advanced JQL database querying.

Knoxville, Tennessee Area

Performed healthcare claims entry for a healthcare client

Louisville, Tn

● Analyzed large volumes of data while maintaining 100% productivity and quality goals● Executed transactions with minimal direction, entered data and retrieved information from group-specific systems. Participated in process improvement initiatives and ad hoc special projects to improve internal and external processes● Achieved Employee of Month Recognition in July 2015 based on willingness to train others and for reaching established quality goals

Franklin, Tn And Knoxville, Tn

● 5+ years of experience as an administrator of a knowledge management/search engine software program known as KANA IQ. Developed dashboard/metric reporting using Microsoft Excel, PowerPoint, and SharePoint to continually track usage, content, issues, goals, and progress● Performed system maintenance and troubleshooting as one of 2 administrators covering the enterprise● Lead training efforts to teach company user base best practices and content management techniques. Created regular procedural FAQs using Visio, HTML, and how-to documentation regarding the company’s version of KANA IQ for internal consumption● Devised standardization templates that were accepted by the company as a best practice to enhance the customer agent’s experience in learning step-by-step processes and policies● Assisted in a 50% reduction of stability issues and an increase of internal customer usage of KANA IQ by developing structured business partnerships with IT and local field representatives in 17 market area call centers throughout the enterprise