Christopher Tolbert Email & Phone Number

• Duties I completed on my team included:
• Working with app owners and tech leads to decrease vulnerabilities found by security scans
• Work with app owners and tech leads to confirm their devices were in compliance with Cyber Security scanning software installations
• Correspond with Cyber Security to get current guidelines and security standards that need to be implemented
• Work with app owners and tech leads to ensure SAST scanning was set up and scheduled to run on their build repositories
• Review SAST scans with tech leads and their teams to bucketize and strategize found code vulnerabilities

Cincinnati, OH

• Converted to Help Desk Administrator for Fast Track It. Duties include:
• Handling tickets for break fix issues as well as requests for access and hardware.
• Troubleshoot issues with Macs, windows 10 machines and iOS devices.
• Place orders for new hardware
• Configure new iPads and enroll them in DEP and Meraki system manager MDM.
• Work with a network as a service vendor for network infrastructure upgrades and rolling out network installs at newly opened locations.

• Helpdesk analyst contractor for Fast Track IT. Duties included:
• Handling tickets for break fix issues and requests for accesses and hardware.
• I evaluated old hardware to see if it was still useful for the business needs.
• I configured iPads with software needed to do warehouse duties
• Took existing hardware and inventoried it in fresh service.
• Placed orders for approval to acquire hardware we needed

I answer any level 1 analyst questions, coach level 1 analysts when there is a behavioral or procedural issue. I route tickets sent to level 2 to the proper resolver groups for new and uncertain analyst. I assist with tracking Average speed to answer of email contacts and chat contacts as well as occasionally help with morning reporting when Process Lead.

Logging all incidents in a ticketing system, troubleshoot callers issues to resolution or escalation, primary trainer for the desk, Create VPN software tokens, assist other analysts with questions and problems, run the emails that come into the shared email box, change names on phones and set up voice mail, working special projects as requested. Run the.

Troubleshoot customers service problems, Logging all incidents into a ticketing system, following a work flow program to a resolution.

Install and repair phone and internet services for cable customers.

Bachelor'S Degree, Cybersecurity And Information Assurance

Information Technology

Computer Science