Christopher Travis Email & Phone Number

St Helens, Gb

Manchester, United Kingdom

• Designing and delivering appropriate training and development material to meet the identified needs.• Identifying, addressing and evaluating individual and group training and development requirements in line with business objectives.• Delivery of seminar workshops to all levels of management including head of departments ensuring the messages are consistent & to a degree that everyone can understand.• Managing multiple key stake holders across the network, North & South, providing support where need be.• Developing & building relationships with key stake holders to support and develop their customer service associates to compliantly meet and exceed targets and key performance indicators . • Working closely with the management team to identify training and development needs and planning how these needs will be met to propose to .• Delivering training and providing appropriate follow up in line with the prescribed format using the full training cycle to ensure all participants achieve or exceed the required standards. • Assisting in the roll out of any product launches, complex system enhancements or Company initiatives, in line with the mission and values of the organization with on going evaluation of training and development on business results.• Assisting in researching of best practice and pooling of suggestions and ideas to continuously improve the training and development material. • Ensuring that all training needs are met through effective planning, prioritization and clear communication.

Liverpool, United Kingdom

Worked in various roles in Lloyds Banking Group from Personal Loan Sales, Service, Bank Account Service, Complaints Resolution, Credit Card Sales. In an strict FCA regulated environment.