Christopher Tsang Email & Phone Number

Cambridge, Massachusetts, United States

⫾ Manage the global customer success program for LifeCanvas Technologies⫾ Provide scientific and technical consultation for tissue clearing and light sheet imaging experiments⫾ Lead application development efforts that lead to higher success rates, workflow simplifications, and quality of life improvements for 3D spatial biology

San Francisco, California, United States

⫾ Launched the Benchling Learning Labs to 1000+ customers and 10+ partners to skill up practitioners, administrators, consultants, and developers on Benchling including 4 learning plans, 45 courses, 5 certifications⫾ Built processes for certifications, assessments, content development, LMS administration, success metrics to support a corporate-wide go-to-market framework⫾ LMS: Docebo, LearnUpon, Lessonly; Authoring Tools: Adobe Creative Cloud, Articulate 360, Camtasia; Certification: Questionmark, Skillable, Credly; CRM: Salesforce; Collaboration: AirTable, Asana, Confluence, JIRA, SmartsheetResponsibilties: Designing and developing training materials, analyzing training needs, collaborating with subject matter experts (SMEs), applying instructional design principals using adult learning theory, managing projects, evaluating training effectiveness, keeping up with industry trends

Palo Alto, California, United States

⫾ Led the digital transformation of the customer experience by launching Inscopix iQ to provide on-demand training and self-serve support for customers and enrolled academic research labs from around the world on the platform that accelerate training and deflect inbound support questions⫾ Project managed content development with subject matter experts and built full workflow courses that included detailed protocols, videos, microvideos, manuals, quick start guides for training customers when new applications were released and supported the online content with virtual instructor led trainings⫾ Created and ran the Inspire Learning Series (http://inscopix.com/webinar) to share best practices from expert users for making miniscope projects successful with 200+ registrants per webinarResponsibilities: Designing and developing training/instruction materials, analyzing training needs, collaborating with subject matter experts (SMEs), applying instructional design principals, instructor led trainings, expert user webinars, managing projects, evaluating training effectiveness, change management, keeping up with industry trends, maintaining knowledge base, developing customer engagement strategies, managing customer relationships, conducting market research, developing customer support processes, monitoring customer satisfaction, collaborating with cross-functional teams

Palo Alto

⫾ Recruited Field Scientific Consultants in the United States and Europe, to get customers imaging successfully with the Inscopix platforms. ⫾ Managed a team of Field Scientific Consultants who oversaw 120 accounts with 250 projects in North America and Europe.⫾ Establish KPIs and created a customer success platform to monitor and manage customers that helped my team achieve a 92% project adoption rate, 130% project expansion rate, 75% project success rate, 88% project efficiency rate, and 96% project retention rate in North America and Europe.Responsibilities: Managing a team of FSCs, recruiting, hiring, coaching, mentoring FSC team members, providing technical expertise, developing and executing regional FSC strategies, collaborating with cross-functional teams, managing customer relationships, managing budget and resources, staying up-to-date on industry trends

San Francisco Bay Area

⫾ Responsible for academic and pharma accounts in California, Canada, and Mexico and guiding them through experimental design to data analysis that resulted in successful imaging and publication in high impact journals⫾ Featured in a corporate video on the value of the Field Scientific Consultant team and their focus on customer success (https://www.youtube.com/watch?v=vA71tq91Ujw) ⫾ Instructed the Accelerate Workshops in the Inscopix labs where I performed live demonstrations for new customers on animal preparation, data acquisition, and data analysis for miniscope imaging workflows.Responsibilities: Presales demonstrations, scientific conferences, user group meetings, custom onboarding, training, data acquisition, data analysis, troubleshooting, applications support, customer satisfactionExpertise: Miniscope imaging, stereotactic surgery, survival surgery, reagent optimization, data acquisition, data analysis, histology

Fremont, California, United States

⫾ Managed the proteomic reagents portfolio, which included dye and enzyme-conjugated antibodies for various immunoassays including WB, ELISA, IF, IHC, and FACS ⫾ Managed a project to develop antibodies and peptides for SISCAPA (Stable Isotope Standards and Capture by Anti-Peptide Antibodies), which combines immuno-enrichment with mass spectrometry to measure proteins accurately and efficiently in complex samples by targeted mass spectrometry (Nature Method of the Year in 2012)

Facility User

Advisor: Dr. Bruce Cohen, Staff Scientist, Biological Nanostructures, Molecular Foundry and Dr. Ronald Zuckermann, Facility Director.

Postdoctoral Research, Molecular And Cell Biology

Advisor: Dr. Richard H. Kramer, Professor, Molecular and Cell Biology Project: Optical control of GPCR signaling in neural networks.

Ph.D., Biochemistry/Cell Biology/Neuroscience

Activities and Societies: Teaching assistant for 1 lab course in animal physiology and 1 lecture course in enzymes; Led 7 initiatives.

Masters Of Science, Neuroscience

Activities and Societies: ⫾ Advisor: Dr. Milton P. Charlton ⫾ Project: Mechanism of alpha-Latrotoxin Action at the Neuromuscular Junction.