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Customer Success professional for early stage Life Sciences companies with 10+ years in the Life Sciences industry. Deep expertise helping startup companies gain rapid product adoption and experimental success in top tier academic research institutions as well as biotech and pharma. Skilled at implementing training, support, enablement, and consultation strategies on-line, on-site, and in-house, to empower users with innovative scientific technology platforms.Domain Expertise: Neural Circuits, Neurodegeneration, Spatial Biology, Cell Biology
Lifecanvas Technologies Inc. (Private - Founder Kwanghun Chung Mit)
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Senior Field Application ScientistLifecanvas Technologies Inc. (Private - Founder Kwanghun Chung Mit) Jun 2023 - PresentCambridge, Massachusetts, United States⫾ Manage the global customer success program for LifeCanvas Technologies⫾ Provide scientific and technical consultation for tissue clearing and light sheet imaging experiments⫾ Lead application development efforts that lead to higher success rates, workflow simplifications, and quality of life improvements for 3D spatial biology
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Customer And Partner Enablement ManagerBenchling (Private - Founders Sajith Wickramasekara, Ashu Singhal Mit) Aug 2022 - May 2023San Francisco, California, United States⫾ Launched the Benchling Learning Labs to 1000+ customers and 10+ partners to skill up practitioners, administrators, consultants, and developers on Benchling including 4 learning plans, 45 courses, 5 certifications⫾ Built processes for certifications, assessments, content development, LMS administration, success metrics to support a corporate-wide go-to-market framework⫾ LMS: Docebo, LearnUpon, Lessonly; Authoring Tools: Adobe Creative Cloud, Articulate 360, Camtasia; Certification: Questionmark, Skillable, Credly; CRM: Salesforce; Collaboration: AirTable, Asana, Confluence, JIRA, SmartsheetResponsibilties: Designing and developing training materials, analyzing training needs, collaborating with subject matter experts (SMEs), applying instructional design principals using adult learning theory, managing projects, evaluating training effectiveness, keeping up with industry trends
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Customer Engagement And Experience ManagerInscopix, Inc. (Acquired By Bruker - Founders Kunal Ghosh, Mark Schnitzer, Abbas El Gamel Stanford) Mar 2020 - Aug 2022Palo Alto, California, United States⫾ Led the digital transformation of the customer experience by launching Inscopix iQ to provide on-demand training and self-serve support for customers and enrolled academic research labs from around the world on the platform that accelerate training and deflect inbound support questions⫾ Project managed content development with subject matter experts and built full workflow courses that included detailed protocols, videos, microvideos, manuals, quick start guides for training customers when new applications were released and supported the online content with virtual instructor led trainings⫾ Created and ran the Inspire Learning Series (http://inscopix.com/webinar) to share best practices from expert users for making miniscope projects successful with 200+ registrants per webinarResponsibilities: Designing and developing training/instruction materials, analyzing training needs, collaborating with subject matter experts (SMEs), applying instructional design principals, instructor led trainings, expert user webinars, managing projects, evaluating training effectiveness, change management, keeping up with industry trends, maintaining knowledge base, developing customer engagement strategies, managing customer relationships, conducting market research, developing customer support processes, monitoring customer satisfaction, collaborating with cross-functional teams
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Regional Field Scientific Consultant ManagerInscopix, Inc. (Acquired By Bruker) Aug 2017 - Mar 2020Palo Alto⫾ Recruited Field Scientific Consultants in the United States and Europe, to get customers imaging successfully with the Inscopix platforms. ⫾ Managed a team of Field Scientific Consultants who oversaw 120 accounts with 250 projects in North America and Europe.⫾ Establish KPIs and created a customer success platform to monitor and manage customers that helped my team achieve a 92% project adoption rate, 130% project expansion rate, 75% project success rate, 88% project efficiency rate, and 96% project retention rate in North America and Europe.Responsibilities: Managing a team of FSCs, recruiting, hiring, coaching, mentoring FSC team members, providing technical expertise, developing and executing regional FSC strategies, collaborating with cross-functional teams, managing customer relationships, managing budget and resources, staying up-to-date on industry trends
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Field Scientific ConsultantInscopix, Inc. (Acquired By Bruker) May 2016 - Aug 2017San Francisco Bay Area⫾ Responsible for academic and pharma accounts in California, Canada, and Mexico and guiding them through experimental design to data analysis that resulted in successful imaging and publication in high impact journals⫾ Featured in a corporate video on the value of the Field Scientific Consultant team and their focus on customer success (https://www.youtube.com/watch?v=vA71tq91Ujw) ⫾ Instructed the Accelerate Workshops in the Inscopix labs where I performed live demonstrations for new customers on animal preparation, data acquisition, and data analysis for miniscope imaging workflows.Responsibilities: Presales demonstrations, scientific conferences, user group meetings, custom onboarding, training, data acquisition, data analysis, troubleshooting, applications support, customer satisfactionExpertise: Miniscope imaging, stereotactic surgery, survival surgery, reagent optimization, data acquisition, data analysis, histology
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Scientific Affairs ManagerAnaspec (Acquired By Eurogentec/Kanaka) Jul 2013 - Apr 2015Fremont, California, United States⫾ Managed the proteomic reagents portfolio, which included dye and enzyme-conjugated antibodies for various immunoassays including WB, ELISA, IF, IHC, and FACS ⫾ Managed a project to develop antibodies and peptides for SISCAPA (Stable Isotope Standards and Capture by Anti-Peptide Antibodies), which combines immuno-enrichment with mass spectrometry to measure proteins accurately and efficiently in complex samples by targeted mass spectrometry (Nature Method of the Year in 2012)
Christopher Tsang Skills
Christopher Tsang Education Details
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Lawrence Berkeley National Lab (Molecular Foundry)Facility User -
Molecular And Cell Biology -
Biochemistry/Cell Biology/Neuroscience -
Neuroscience
Frequently Asked Questions about Christopher Tsang
What company does Christopher Tsang work for?
Christopher Tsang works for Lifecanvas Technologies Inc. (Private - Founder Kwanghun Chung Mit)
What is Christopher Tsang's role at the current company?
Christopher Tsang's current role is Customer Success | Life Sciences | Emerging Technologies.
What is Christopher Tsang's email address?
Christopher Tsang's email address is ch****@****bal.net
What is Christopher Tsang's direct phone number?
Christopher Tsang's direct phone number is (415) 284*****
What schools did Christopher Tsang attend?
Christopher Tsang attended Lawrence Berkeley National Lab (Molecular Foundry), University Of California, Berkeley, University Of Toronto, University Of Toronto.
What are some of Christopher Tsang's interests?
Christopher Tsang has interest in Science And Technology, Education, Health.
What skills is Christopher Tsang known for?
Christopher Tsang has skills like Biochemistry, Molecular Biology, Cell Biology, Biotechnology, Assay Development, Microscopy, Life Sciences, Antibodies, Cell Culture, Protein Chemistry, Business Development, Spectroscopy.
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