Christopher Usher Email & Phone Number

Philadelphia, PA, US

Philadelphia, PA, US

Philadelphia, PA, US

Philadelphia, PA, US

• Leader of the Advanced Products team of 15 technicians, which consisted of 2 teams. One with a specialization in Xfinity Home Security and the other team with a focus on Comcast Business services.
• Improved communication by increasing NPS as the My Voice Communications Champion. As of the last survey of my supervisor position I received; 100%-motivation, 100%-workplace and 100%-products.
• New Products/Process Supervisor - handled the launch and training
• Worked with division on a home security summit, presented on the future of our products
• Guest speaker at a Xfinity Services corporate event for 300 members of the leadership team.
• Reduced home security install cancellations from 34% to 14% in my first year as home security supervisor

Philadelphia, PA, US

• Team leader who coached and trained multiple technicians with an emphasis on promoting quality of craftsmanship and technical skill
• Given the responsibility to resolve escalated trouble calls and applied an excellence in customer service to appease disgruntled customers
• Comcast Business Class technician with a focus on I.T. and a vast understanding of server and computer systems and the innerworkings of networks
• Xfinity Home Security technician, knowledgeable in all areas of troubleshooting and installation of wired and wireless security systems and considered the S.M.E. by managers and peers alike
• Scored 92% or better on every CCT test given; even scoring 100% on the CCT 4 exam
• Achieved a "highly effective" performance review rating for a consistent 4 years

• Managed 110 installation technicians by delegating responsibilities, designing time schedules and organizing daily routes for all technicians
• Coordinated tool inventory for all technicians, replenished lost equipment to current technicians and reconciled terminated technicians’ equipment back to stock
• Responsible to review all damage complaints, worker’s compensation claims and vehicle accidents
• Maintained a fleet of 117 trucks, responsible for all maintenance scheduling, investigation of vehicle accidents and validating motor vehicle records
• Mentored technicians on techniques and strategies to help decrease repeat percentages

• Responsible for the safety practices of over 600 technicians in our 5 Pennsylvania locations
• Conducted weekly equipment and vehicle safety inspections with emphasis on technician safety education
• Prepared daily safety reports on the safety practices and procedures of field technicians
• Conducted a monthly meeting at our corporate office, focusing on new safety practices and techniques
• Decreased technician preventable accidents by 20% within one year by implementing OSHA regulations
• Organized defensive driving courses annually, resulting in a 5% decrease invehicle accidents

• A part of a team of 4 responsible for all levels of quality control/quality assurance for all 600 technicians throughout Pennsylvania
• Worked closely with the technicians to enhance the quality of their work standards.
• Prepared QC reports for each locations Project Manager on their technicians’ work