As a Founder and COO of Omnigence Corporation, I oversee the company’s daily operations and work closely with the CEO to drive strategic growth and ensure operational excellence. My role involves managing cross-functional teams, including operations, product development, and customer success, to ensure the efficient execution of projects and alignment with our business objectives. I collaborate with department heads to optimize workflows, streamline processes, and ensure that all operations meet the highest regulatory and compliance standards.In partnership with the CEO, I help shape the company’s strategic direction, focusing on long-term growth and market expansion. My responsibilities include overseeing financial planning and resource allocation, ensuring budgets are managed effectively to support both ongoing operations and future initiatives. I also maintain strong relationships with key clients and partners, ensuring that their needs are met and that we deliver solutions that exceed expectations.With a focus on building a culture of collaboration, mentorship, and continuous improvement, I ensure that our teams are empowered to perform at their best. My leadership is centered on driving operational efficiency, maintaining regulatory compliance, and supporting the company’s overall vision for growth and innovation.

As the Environmental Services (EVS) Manager, I had the unique opportunity to lead the in-house transition of the department, building it from its inception into a highly efficient and integral part of the hospital’s operations. Reporting directly to the EVS Director, I developed and implemented key processes and protocols that continue to drive excellence across patient care areas, ancillary services, and public spaces. My leadership and strategic planning shaped the department’s operational success from day one.Key responsibilities included supervising Shift Supervisors and Leads, ensuring not only day-to-day cleanliness but also optimizing infection control standards and patient satisfaction metrics. I was responsible for managing the entire department’s weekly supply chain, submitting main supply orders, and maintaining critical RCRA waste documentation. My monthly reporting for the Environment of Care (EOC) ensured ongoing compliance with stringent regulatory standards.In addition to operational management, I created and managed complex staff and project schedules, balancing the needs of a dynamic hospital environment. I implemented tracking systems for staff attendance, utilizing data-driven approaches to identify areas for improvement and issuing corrective actions to enhance team performance.What sets me apart is my ability to navigate and lead during a period of transformation—establishing a new foundation for the EVS department, fostering a culture of accountability and continuous improvement, and integrating advanced practices to drive efficiency. My hands-on approach and strategic mindset have made me a trusted partner within hospital leadership, contributing to a healthier, safer environment for both patients and staff.

During my tenure as Interim Director, I successfully led the department through a critical period of transition, driving improvements in both performance metrics and employee satisfaction. I implemented key strategies to optimize departmental operations, streamline workflows, and ensure that the team functioned at its highest potential. By fostering a collaborative and supportive work environment, I increased employee engagement and satisfaction, resulting in improved retention and morale.Through focused leadership, I developed and executed targeted initiatives that enhanced overall performance, leading to measurable improvements in key quality and satisfaction scores. My proactive approach in addressing challenges, coupled with effective training and mentorship, empowered the team to consistently deliver exceptional service. I also maintained close communication with Human Resources to ensure compliance with policies and procedures, ensuring a smooth and efficient departmental operation.My time as Interim Director was defined by a commitment to operational excellence and a people-first approach, which resulted in tangible improvements in both team dynamics and department outcomes.

A key aspect of my leadership was my commitment to mentoring and training other EVS Directors, sharing best practices and cultivating leadership skills across the organization. This included guiding directors in compliance, operational efficiency, and the development of innovative housekeeping strategies.I built and nurtured strong relationships with patients, clients, and hospital staff, contributing to the hospital’s appeal and patient satisfaction. I also implemented initiatives that enhanced the desirability of the hospital for current and future patients, while maintaining the security of hospital-owned property and supplies.In addition to managing weekly supply orders, inventory, and bi-weekly staffing schedules, I focused on promoting the professional growth of the team by encouraging innovation and creativity through regular training and in-services. My approach to leadership was rooted in developing others, both within my team and through the broader training of EVS Directors.

In this role, I maintained a sanitary, attractive, and orderly environment while overseeing all aspects of the department's operations. I planned, organized, directed, and supervised department functions to ensure efficient and compliant operations, keeping the department in an "inspection-ready" state and adhering to all federal, state, and local regulations. By conducting regular management staff meetings and collaborating with other departments, I ensured seamless coordination of housekeeping activities throughout the hospital.I prioritized building strong relationships with patients, clients, and hospital departments while serving on assigned committees and engaging in professional organizations. Committed to professional development, I promoted the growth of the team by encouraging creativity and innovation through weekly in-services, and by supporting ongoing training opportunities to maintain the highest level of competency.I consistently implemented enhancements to the environmental service program, improving the hospital’s appeal for current and future patients. I was also responsible for securing hospital-owned property, supplies, and operating funds, as well as managing weekly supply orders and maintaining accurate inventory. Additionally, I created bi-weekly staffing, project, and educational schedules to ensure smooth operations and development opportunities for the team.

In this role, I drove business growth within a designated territory by performing strategic sales activities and building strong relationships with key healthcare stakeholders, including physicians, hospitals, home health agencies, and rehabilitation centers. I actively track and analyze daily sales performance, utilizing market insights to optimize outreach and engagement strategies.I ensure the seamless execution of the sales process by following established workflows and providing timely follow-up with assigned accounts. With a strong commitment to ethical business practices, I uphold and respect patient rights while maintaining confidentiality and security in the handling of sensitive patient information for billing purposes.As a subject matter expert in enteral feeding services, I educate healthcare personnel to promote the safe and effective use of enteral feeding solutions, ensuring that patient care, treatment, and service outcomes are achieved. I also monitor and assess patient responses to services provided, driving continuous improvement in care outcomes through appropriate interventions.Additionally, I conduct in-depth research to identify and resolve documentation issues, ensuring accurate and efficient billing. I am dedicated to delivering exceptional customer service, proactively listening to and resolving any service-related concerns, while supporting the overall success of the sales team through additional responsibilities and initiatives.