Christopher Valentine Email & Phone Number

Albuquerque, New Mexico, United States

United States

A website where you can buy and sell working, used video games, consoles, and more!www.triplevgames.com

Albuquerque, New Mexico Area

Still employed as a Contractor IT System Administrator for IntraWorks.

Albuquerque, New Mexico

Responsible for Supervising Associates across Presbyterian Hospitals Downtown and Kaseman. Duties include but are not limited to: • Supervise 9 Desktop Support Technicians Run reports to check daily ticket queues • Manage team to adhere to Pres Hospital regulations and guidelines • Train new employees • Report current status of team and ticket queues to upper management • Escalate tickets to other departments as needed Monitor queues to hand out/dispatch tickets to other IT departments • Provide weekly and monthly feedback to team on performance • Approve time sheets/time off requests Provide performance reports for review to upper management• Hold Monthly 1:1 for all techs• Use of Corrective/Disciplinary action when needed• Interviews and hires clerical Staff Support.• Prepares work schedules, assigns personnel, evaluates work performance and initiates/makes recommendations for personnel actions.• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.• Monitors and orders supplies as needed and follows financial guidelines for maintaining optimal budgetary compliance.• Accountable for daily business processes and team communication.• Acts as on site resource for project teams and collaborates with other members of leadership team.• Assists front line operational function as needed.• Attends meetings as required and participates on committees as needed.• Functions as liaison between physicians and clerical support staff.• Enhances professional growth and development through participation in education programs, current literature, in service meetings and workshops.• Initiates and/or participates in the evaluation of clerical procedures, problem resolution and system changes.

Albuquerque, New Mexico Area

New Job, New Start...and that ended auick. Ernest was aquired by Vibra Health. Responsible for providing outstanding support for Ernest Health Hospitals. Duties include but are not limited to: • Build/Repair/Replace business desktops and lab tops for associates• Provide Phone support for all Ernest Staff • Use Ghost, PXCE among other imaging software to build and restore various models of desktops/Laptops• Produce/Maintain Procedural Documentation including Standard Change documents used by all members of the IT Helpdesk • Prioritize, and resolve both Critical and Non-Critical tickets to closure • Escalate tickets to other departments as needed• Monitor queues to setup new users and terminations, and hand out tickets to other IT helpdesk staff • Provide technical guidance and support to all levels of Ernest staff• Repair/Maintain a variety of environments including servers, printers and computers• Enter Tracking information into Service Request or Incident Management Software• Troubleshoot/Resolve issues within the Windows and EPAC environments• Monitor/Manage/Apply updates to all Desktop/Laptop systems• 24/7 “On Call” after-hours support for support and emergencies• Provide mentoring and training for New and Jr level staff• Keep an 85% or higher accuracy rating on all new hire setups• Keep and maintain HIPAA regulations on all laptops and desktops• Dispatching duties including handing out/managing tickets to Tier 1, Tier 2 as well as other techs and departments

Albuquerque, New Mexico Area

Information Technologies Operations Support Technician/Help Desk Support • Build/Repair/Replace business computers for associates • Order/Ship/Receive electronic and computer products • Use Ghost and other imaging software for Backup/Restore of Desktops/Laptops• Produce/Maintain Procedural Documentation• Handle both Escalated and Non-Critical tickets to closure • Repair/Maintain Summit entire network including servers, printers and computers• Enter/Delete/Maintain New and Terminated associate Windows and SAP login accounts• Answer incoming support phone calls through Help Desk• Enter Tracking information into Service Request or Incident Management Software• Troubleshoot/Resolve instant issues within the Windows and SAP environments• Monitor/Manage/Apply updates and manage upgrades for all Systems and Projects• Implement/Setup/Install/Maintain Okta vendor single sign on for the businessA complete list of all items, services, and programs I use on a daily basis is available upon request.

Albuquerque, New Mexico Area

Warehouse/Counter Sales/Products and Pricing • Select product for deliveries and customer pickups• Receive products that were ordered • Stock all products in warehouse• Deliver products when needed to customer job sites• Maintain a clean and tidy warehouse• Provide customers with outstanding customer service• Enter Rebates for our Vendors• Enter new SAP items with Pricing conditions for all