Christopher Vickery Email & Phone Number

Menlo Park, Ca

• Owned product content for VR experience authoring apps, online customer portal, and in-VR-headset software• Drove the strategy and planning of all documentation and user assistance• Designed, produced, and maintained customer support site using Madcap Flare• Wrote and maintained documentation site for Unity SDK using Markdown with Antora (docs as code)• Maintained Git repository for help and documentation• Responsible for all phases of printed documentation shipped with VR hardware kits• Worked with Product, Customer Success, Sales, and Support teams to craft user assistance strategy• Quantified help article impact with Google Analytics and support case analysis• Worked with Fortune 100 customers to produce customer-specific documentation and instructions• Scripted, recorded, and edited how-to and explainer videos using Adobe PremierePro• Created infographics and diagrams using Adobe Creative Suite• Captured and edited screenshots using Snagit• Implemented, authored, and maintained internal knowledge base with Coda• Managed and resolved User Assistance related tickets and issues in Azure Devops• Produced monthly release notes for all software products

Foster City, Ca

• Owned product content for multiple SaaS/Cloud applications• Managed cloud software release notes/video tours in an Agile environment• Managed translation of help materials into Simplified Chinese with in-country vendors• Managed consultants for help system interface design• Documented RESTful API, including testing with Postman client• Scripted and recorded how-to videos using ScreenFlow for Mac

• Converted user manuals from Word to Docbook and DITA XML• Maintained DITA-based publishing flow that output a help site via Madcap Flare and PDFs via XSL-FO• Designed, authored, and maintained online help system with 5-10k customer views/month• Implemented Context-Sensitive Help within cloud applications• Authored and maintained internal knowledge base with MediaWiki• Authored and championed a style guide for documentation

Irvine, Ca

• Responsible for entire marketing and literature department• Responsible for printing process, from writing and layout to working with print houses.• Created and placed print and web advertisement• Set budget and schedule for advertising, literature, and marketing• Participated in weekly staff meetings with company president and other leads

Los Gatos, Ca

For a disk drive manufacturer, created and managed technical specifications, facilitated Engineering Change Orders, and edited schematics and CAD drawings.