Christopher Vickery Email & Phone Number

Menlo Park, CA

• Owned product content for VR experience authoring apps, online customer portal, and in-VR-headset software
• Drove the strategy and planning of all documentation and user assistance
• Designed, produced, and maintained customer support site using Madcap Flare
• Wrote and maintained documentation site for Unity SDK using Markdown with Antora (docs as code)
• Maintained Git repository for help and documentation
• Responsible for all phases of printed documentation shipped with VR hardware kits

Foster City, CA

• Owned product content for multiple SaaS/Cloud applications
• Managed cloud software release notes/video tours in an Agile environment
• Managed translation of help materials into Simplified Chinese with in-country vendors
• Managed consultants for help system interface design
• Documented RESTful API, including testing with Postman client
• Scripted and recorded how-to videos using ScreenFlow for Mac

• Converted user manuals from Word to Docbook and DITA XML
• Maintained DITA-based publishing flow that output a help site via Madcap Flare and PDFs via XSL-FO
• Designed, authored, and maintained online help system with 5-10k customer views/month
• Implemented Context-Sensitive Help within cloud applications
• Authored and maintained internal knowledge base with MediaWiki
• Authored and championed a style guide for documentation

Irvine, CA

• Responsible for entire marketing and literature department
• Responsible for printing process, from writing and layout to working with print houses.
• Created and placed print and web advertisement
• Set budget and schedule for advertising, literature, and marketing
• Participated in weekly staff meetings with company president and other leads

Los Gatos, CA

For a disk drive manufacturer, created and managed technical specifications, facilitated Engineering Change Orders, and edited schematics and CAD drawings.