Christopher Vong Email & Phone Number

Brisbane, Queensland, Australia

Managing Enterprise and Government clients across Queensland.Engaging key stakeholders across several sectors and hierarchies and managing expectations whilst collaborating with industry experts to build, advise and resolve complex business requirements; App Development, Security Posture Assessment, Smart Communities IOT Hybrid deployment as well as.

Brisbane, Queensland, Australia

Managing Enterprise and Government clients across Queensland.Engaging key stakeholders across several sectors and hierarchies and managing expectations whilst collaborating with industry experts to build, advise and resolve complex business requirements; App Development, Security Posture Assessment, Smart Communities IOT Hybrid deployment as well as.

Brisbane, Australia

Manage Telstra Enterprise Portfolio; Responsible for end to end experience including business growth, strategic planning, and product/service optimisation.(Tactical Vision)Engage with internal and external stakeholders to ensure accuracy of deployment, resolution and overall performance with a focus of identifying business requirements and mapping future.

Brisbane, Australia

Specialised in systems analytics, data extrapolation, and interpretation to deliver business outcome via process, content, and systems workflow improvement.(Tactical Vision)Lead and managed a team of Business Analysts and IT engineers to deliver system changes to support new company architecture, as well as transition of of call volumes impacting onshore.

Philippines Manila

As a specialist for both Order, Billing and Remediation, I was tasked to uplift our Global Contact Centre performance; NPS, AHT, FCR, MAE with responsibility across the entire site (Activation, Billing, Internet Technical Support, Complaints, Moves etc)(Tactical Vision)Lead and managed the deployment of knowledge transfer, skills uplift (hard and soft).

69 Ann Street, Brisbane 4000

* Resolve customer inquiries for all business needs (Billing, Sales, Complaints, Relocation's, Disconnections etc)* Provide relevant and up to date information on- Phone Systems- Plans for Landline, Mobile and Internet- Mobile Broadband- Business DSL- Residential Grade DSL Including Hardware Pricing and Functionality.Support provided to several teams, both.

*Managing up to 30 seats (Sales and Service)*Call Coaching*Team Briefings, Meetings, Workshops and Product Releases*Developing Targets and Strategies to meat Company KPI's*Ensure individual KPI's were realistic and obtainable*Assisted in developing Staff Rewards Program*Managed and resolved level two complaints*Managed and resolved any level 2 ADSL/Dial-UP.

Melbourne, Victoria

*Managed up to 10 Floor staff and 2 B2B staff*Negotiated contracts and product offers from Wholesalers*Worked within in both Residential/Business markets for Telecommunication, Energy/Electricity (Utilities), Mobile hardware and Finance.*Ran team briefings, day to day call coaching and sales negotiations.*Trained staff on campaign, product, most successful.

Brisbane CBD

*Cold calling and contacting over 100 customers per day*Influencing customers to take our product/service with Solution Based Selling techniques*Mentored new staff on scripting, objection handling, and basic phone functions to complete the transaction (buddy system)*Discussing objections with other team members and developing new handlers as well as.