Christopher W. Email & Phone Number

Memphis, Tennessee

Software support

Greater Memphis Area

• Ecom/Bob (Online Sales): confirmation calls, answering questions, helping customers navigate website and assist with the online estimator used for custom buildings and pricing
• Constant communication with all departments and leadership – Making sure all departments are notified and are doing what needs to be done to take care of customers that require rectification.
• Negotiations with customers – rebates, refunds, preventing order cancellations- Saved over $500,000 in sales orders from being canceled, due to lead times and reoccurring mistakes
• Parts quotes – Create structure based on MM request and create quoting package for purchase order. Determine parts needed for existing structure, create part kits and part numbers for extension kits to be added to.
• Parts order entry and payment processing, entering important order information in designated Google Docs spread sheet(s)
• Descriptively records of claims in Zoho for documentation and V.P. of Operations to overlook

Greater Memphis Area

• Investigate and resolve customers’ inquiries concerning merchandise, service and billing.
• Examine pertinent information to determine accuracy of customers’ complaints and responsibility for errors.
• Notify customers and personnel of findings, adjustments, and recommendations, such as exchange of merchandise, refunds, credits or adjustments.

Greater Memphis Area

• Light Bulb Depot, Rhodes Sales Agency, GR Douglas and Associates & Memphis Recycling Services-Memphis Tennessee
• Gained hands on experience while working as contract worker for all three companies.
• Received, stored and distributed Industrial Printing Equipment.
• Handled inbound and outbound loading and unloading of LTL trailers, and preparing necessary paperwork.
• Verify Quality and Quantity of products shipped.
• Customer contact regarding order status, delays, and resolving general issues in a professional manner.

Greater Memphis Area

• KELE AND ASSOCIATES– MEMPHIS, TN April 2010 – August 2012Inside Sales Representative
• Promoted growth of assigned clients from 50 base accounts to 150 within first year resulting in an annual growth of $200,000 to $1.2 million.
• Selected to participate in company Lean event. Developed and implemented SOP for back stock in warehouse which reduced head count and labor cost savings of $24,000 and improved productivity
• Assisted in implementing Green Initiative saving $21,000 annually in trash costs by reducing monthly trash hauls through company wide recycling program.
• Participated in Team Round Table Discussions held bi-weekly focusing on time sensitive customer issues.
• Other primary responsibilities included Forecasting sales, documenting all customer contacts according to SOP

Greater Memphis Area

• Responsible for the logistics of sales and delivery of 120 customers.
• Cold called on customers based on forecasting from previous year, increased client base from 30 stops to 150 with weekly average sales of $10,000.
• Worked independently during daily shift.
• Addressed service complaints and worked towards resolution in a timely manner.
• Received Holiday Top Sales Award.by beating end of month sales goal of $15000 by 10%.

Greater Memphis Area

• Marketed products and services through trade shows, networking and referrals for Wedding and Event venues.
• Increased Events booked from 30-75 in first year.
• Coordinated consultations for Floral Designers.

Greater Memphis Area

• Recruited, hired, cross-trained, motivated and supervised a staff of 10 employees.
• Generated catering sales for new Memphis area restaurant; organized marketing team for promotional needs.
• Start-up of New Catering Division including developing and implementing SOP’s.
• Selected key personnel for marketing strategy team.
• Monitored, budgeted labor, forecasting and managed monthly marketing expenses from $1,500 to $3,000. Budget fluctuated by time of year.
• Maintained excellent shift productivity while providing excellent customer service.

Greater Atlanta Area

• Coordinate catering events for up to 50 commercial accounts, featuring a 30 product catering menu.
• Managed and trained new employees to company SOP.
• Forecast daily sales.
• Provided excellent customer service and follow up.
• Managed 20 plus staff members while maintaining high standards for the company.
• Quickly promoted from Catering Coordinator position, within five months.