Christopher W. Email & Phone Number

Cleveland, Ohio, United States

• Planned, setup and configured disaster recovery for all databases and servers within our Azure tenant. This included setting up local and off-site replication, planning and scheduling disaster recovery tests, configuring cross region subnets, firewalls, route tables and documenting the procedure in the event of a disaster. • Assisted with configuration and setup of Azure RDS environment by setting up RDS gateway and configuring both hosts. • Configure and monitor the Azure security portal by creating conditional access policies, MFA standards, and setting up named locations. This also includes reviewing the Defender for cloud portal to review all recommendations and creating AD roles for the service desk to minimize global administrators. • Manage and maintain our Microsoft Exchange environment by troubleshooting issues, creating mail flow rules, cleaning up unused mailboxes and auditing mailbox permissions and distribution group usage. • Migrated all on premise file servers to Azure. This process included setting up Azure file servers, copying all data and redirecting users without impacting company operations.• Setup and configured Azure storage accounts, migrated all archive data and set up retention policies. • Manage the on-premise AD environment. This includes setting up and configuring DFS namespaces, Group Policy Objects, AD sites and services, AD users and computers, server roles, and NPS Radius authentication. • Configure Enterprise applications to use SSO with our Azure Tenant.• Configured and tested Azure alerts including backups and server failures. • Manage Servers using VMware and ESXi hosts • Handle all print management including contracts, purchases, shipping, print server configuration and vendor relations.

Cleveland, Ohio, United States

• Manage, test and Troubleshoot backups via Appasure• Keep track of all inventory and order any necessary equipment• Handle all user issues including hardware and software troubleshooting• Run all necessary cable for new equipment and replace all old network drops• Manage and create all AD accounts for users and computers.• Manage and troubleshoot email for users via Office 365• Manage Servers using VMware • Deploy and troubleshoot ESET Antivirus• Troubleshoot and Deploy all Office & Label printers to ensure production is running smoothly• Troubleshoot and resolve any issues involving RTL and vision systems. • Repair and set up all workstations including production machines and user workstations.

Beachwood, Ohio, United States

• Handle support tickets including software and hardware troubleshooting for over 50 different companies• Create and set up machines for new employees and install all necessary software• Assemble, set-up and install backup servers and network attached storage devices• Create and monitor backup jobs for on-site and off-site replication using Storagecraft• Deploy and update Sophos antivirus software for clients• Manage users with Active Directory.• Assist with all email issues including creating new users, troubleshooting, adding licenses.• Manage email with on-site exchange and Office 365• Monitor alerts board and prioritize urgency of incoming tickets• Document client information and create guides for specific software use and installation• Install and connect remote clients via Sophos SSL VPN• Set up and Manage printers in Print Management• Configure network settings and manage virtual machines via Hyper-V and VMware

Boca Raton, Florida, United States

• Assemble and repair computers• Set up and move computer systems and peripherals• Assist users with all computer related issues• Connect computers to the domain and install all necessary software required for users• Ensure all computers are up to date• Help users become acquainted with PC systems• Complete all assigned tasks timely and efficiently

Mayfield Heights, Ohio, United States

• Serve as the key point-of-contact for customers; deliver quality support for a wide-range of insurance inquiries, including automobile, motorcycle, boat, travel trailer, motorhomes, and snowmobiles• Respond to complex inquiries, questions, or requests and effectively resolve customer inquiries• Deliver advice, education, and support on products, policies, and billing; identify, investigate, and resolve conflicts, generate key product and service recommendations, and pinpoint opportunities

Cleveland, Ohio, United States

• Assembled and configured all computer systems• Configured and tested cameras to be sent to customers• Installed all required software including Windows, and all software required for camera operation.• Prepared, packaged, and processed shipments while ensuring accuracy, timeliness, and safety