Director of Operations (US) with NEXA | EAM, providing Enterprise Asset Management solutions for the Life Science industry - delivering Calibration, Maintenance, Reliability, Quality and CMMS Solutions.

Vice President, Technical Services (2017 – 9/2020) Directed Service Sales, Project Management, Engineering Design, Field Service, and Customer Experience operations with 7 direct / 45 indirect reports. Oversaw team and new business development generating sustained growth and profitability. Monitored financial data, business unit P&L’s, project / service delivery KPI’s, technology innovation / engineering design, help desk support, quality control, staff training, spare parts management, regional service offices, project scope, and contract adherence. Reported to CEO, owners, and shareholders.Director, Technical Service (2014 – 2016) Directed Field Service Sales, Project Management, and Engineering Design operations managing new business development, customer experience, and staff training ensuring sustained growth and profitability. Directed 10 direct and 25 indirect reports including Project Managers, Field Service Manager, Design Engineer, Technical Managers, Service Coordinator, Field Service Engineers, Commissioning Agent, and Field Service Technicians with multi-million-dollar budget. Sr. Project Manager / Quality (2013 – 2014) Orchestrated Project Management and quality initiatives for all IWT & Tecniplast products in USA and Canada. Set new standards for PM process and quality expectations. Created tools and processes that improved quality, efficiency, and customer satisfaction. Received Project Excellence awards from Harvard University, Washington University, and University of Oregon.Product Development Manager (2010 – 2013) Established a team of industry experts to design, build, and commission a one-of-a-kind large scale automated water filtration and control system used in Zebrafish Life Science Research. Team included Automation and Control Experts, Software Developers, Marine Biologist, Scientific Research Representatives, and Construction professionals.