Oversees operational activities at (DIA) Defense Intelligence Agency to include two Power Plant Operations and facility service requests at multiple sites in Washington D.C. and Charlottesville, Virginia. Trains personnel on safety and manages the quality assurance program. Strategizes process improvements to ensure everyone completes their tasks in the allotted time. While managing 20 personnel at multiple sites, I resolve issues, concerns and conflicts at the lowest level to keep all tasks on schedule.

Boeing Facilities Fellowship within NRO (National Reconnaissance Office)

Supervises and leads a team of 150 Military Personnel, US civilians and German NationalsProficient with CMMS SystemsOversees Requirements & Optimization, Material Acquisitions and Service ContractsChairperson for multi-million-dollar maintenance contractManages over 370 facility managers and throughout the Kaiserslautern Military CommunityManages tradesmen/technicians through day-to-day maintenance activities on the installationProvides educational training, development and coachingDevelops, administer, and improve organization policies for military and civilian personnelTrains senior and mid¬level supervisors on policies, conduct and standardsProvisional Group Superintendent Manages 2 organizations comprised of 850 employees Ensures mission requirements are met and standards are exceeded for multiple sections; Housing, Engineering, Operations, Fire Department, Explosive Ordinance and Emergency Management Maximizes employees’ potential through mentoring, motivation and teaching

Facilities liaison between the (NSA) National Security Agency and Air Force Cryptologic Units Facility Program Manager to all Air Force Facility requirementsNegotiated multi-million dollar leased facilityServed as a space liaison for the National Security AgencyWorked closely with intelligence and cyber professionals as a Staff OfficerSupported global requirements in United States, Europe and Asia.

- Supervises 13 personnel that operate Customer Service, Logistics Functions, Fuels Management, and the Government Purchase Program- Approving Official for all maintenance and repair purchases made within Civil Engineering Squadron- Manages over 100 Facility Manages between 3 bases in the area.

- Supervised 6 person team in all Customer Service Operations- Processed 15,000 work orders- Instructed 230 Facility Managers on all duties and responsibilities- Managed Recurring Work Program in a Computerized Software Database- Scheduled/Coordinated work requirements with shop craftsmen

- Supervised Customer Service team of 5 personnel- Sole point of contacts for all base maintenance and repair jobs- Managed Recurring Work Program in Computerized database- Managed Work Orders in Computerized database

- Coordinated engineer movement for 15 personnel along the East Coast of Africa- Scheduled and coordinated maintenance for 2 facilities

- Instructed over 20,000 Active Duty, Reserve, Air National Guard, Air Force, Army, Marine, and international combat support personnel on contingency operations- Led 36 facility managers in the upkeep of 109 facilities.- Programmed more than $6 million dollars in new facilities and facility upgrades

- Served as a Quality Assurance Evaluator for the $2.8 Million base maintenance contract- Surveyed all Customer Service and Logistical functions

Customer Service Representative