Christopher Wallace Email & Phone Number

Highlands Ranch, Colorado

-Proactively soliciting delinquent customers in an effort to determine the collectability and/or cash flow potential of the customer-Negotiate high risk, 90+ delinquent mortgage loans through a web-based application. -Manage and facilitate resolution of complex distressed consumer loans.-Loss Mitigation-Mortgage workout options, various modification products, deed-in-lieu of foreclosure, short sales, repayment plans and repurchase provisions, ARM analysis, and Escrow Analysis. -Provide status of the transaction throughout the closing process to the appropriate customers.-Computer software: LoanServ, Customer Resolution Workstation, NPV, Outlook, Projecta, PeopleSoft

-I was the first point of contact to greet, welcome, and assist guests in completing the check in/out process, while offering my services to assist the guests with taking their luggage to and from their appointed rooms.-Provided courtesy travel transportation in the company vehicle, as well as provide tours of the property to generate and promote new business. -Coordinated training for all new welcome ambassadors by providing brand standards and overall position knowledge.

-Shadowed all bank tellers in order to get a visual aid on their duties.-Assisted on several company projects and events.-Assisted in organizing insurance documents.

-Provided children ages 7-14 with recreational activities that enforced teamwork, taught the value of sportsmanship, and the importance of following instructions.-Assisted in putting together youth programs and special events.-Handled administrative duties as needed