I worked remotely due to the current Covid-19 pandemic.As an Senior Operations Analyst I researched & resolved discrepancies, underpayments/overpayments that occur through transactions on the US financial markets. I’m was in constant communication with banks, broker-dealers and clients around the world maintaining relationships and providing these with high-class customer service. I was responsible for adjusting clients’ entitlements, moving money/shares between external/internal accounts, and working in a fast-paced environment where accuracy with a keen eye for detail was vitally important. I’ve was able to identify and implement process improvements, manage/mitigate risks while successfully training and coaching team members to help aid personal performance. Examples of my work include:Known & Unknown owner Escheatment, Internal/external account reconciliation, review & publication of legal documentation to the Legal Entity Notice System, Audit Confirmations, Rate Revision and Return of Over Payment Claims. I write/review process and procedure documentation within the regulated environment of financial services and manage risk in a number of ways daily.