AeroLeads people directory · profile
Christopher Walton Email & Phone Number
Senior Principal - CCaaS Strategy
at
West Monroe
1 work email found
@eventusg.com
2 phones found area 704 and 866
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Senior Principal - CCaaS Strategy
Location
Frisco, Texas, United States
Company size
Who is Christopher Walton? Overview
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Quick answer
Christopher Walton is listed as Senior Principal - CCaaS Strategy at West Monroe, a company with 2084 employees, based in Frisco, Texas, United States. AeroLeads shows a work email signal at eventusg.com, phone signal with area code 704, 866, and a matched LinkedIn profile for Christopher Walton.
Christopher Walton previously worked as Engagement Manager at Eventus Solutions Group and Platform Manager at Tiaa. Christopher Walton holds Bachelors Of Science, Information Technology from University Of Phoenix.
Company email context
Email format at West Monroe
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{first}{last}@eventusg.com
86% confidence
AeroLeads found 1 current-domain work email signal for Christopher Walton. Compare company email patterns before reaching out.
Profile bio
About Christopher Walton
CONTACT CENTER TECHNOLOGY LEADERMultifaceted strategic technical architect with 15+ years’ experience leading, designing and structuring call center solutions to maximize on resources, locations, and overall business objectives. Thrive on improving the customer experience and improving processes to reduce total cost of ownership. Exceptional communication abilities to effectively communicate with C-level and IT technical with positive results.Key Accomplishments• Designed Contact Center Solutions for call centers of all sizes up to 10,000 seats • Integrated acquisitions and mergers into existing technology platforms• Migrated on-premise multi-vendor call center solution to Cloud technologyo Including multi-channel integration including voice, chat, click to call, call back and IVR.
Current workplace
Christopher Walton's current company
Company context helps verify the profile and gives searchers a useful next step.
West Monroe
7 roles
Christopher Walton work experience
A career timeline built from the work history available for this profile.
Engagement Manager
Current
May 2023 - Present
Platform Manager
- Lead efforts to onboard new clients and continuous improvement for existing clients. Current role is to lead the enhancement process with the various business units to ensure the best customer experience. Manage.
- Migrated TIAA Bank from on premise telephony platform to Genesys Cloud PureEngage Platform
- Led integration efforts between TIAA Direct and Everbank telephony platforms for combined TIAA Bank
- Established business relationships and coordinated all enhancements to various business units leading to higher customer satisfaction scores.
- Managed business expectations for enhancement delivery.
- Managed all projects to upgrade departmental systems and platforms.
Jun 2014 - May 2023
Service Manager
Tiaa Direct
Leading effort to stand a new Bank offering Deposits and saving accounts, CD’s. and Money Market accounts that can be used by employees and pension / 401k participants to deploy bank features and functions, My role is to develop the Call Center technology services and align them, with business rules using the FIS product suite to develop the bank. In.
Jul 2011 - Jun 2014
Senior Technology Manager
Lead Service Delivery efforts to merge Countrywide and Bank of America Call Center Technologies to reduce credit losses support growth in the home loans and insurance contact centers. Managed $25 million tech spend and 26 Project Managers, Systems Analysts and Implementation Managers.
May 2007 - Mar 2011
Senior Technology Manager
Managed the design and implementation of complex telecommunications solutions for premier corporate and government projects ranging from $1M to $100M in annual revenue. Served as Subject Matter Expert (SME) regarding voice technologies including ACDs, IVRs, PBXs, VoIP, Conferencing, and Virtual Queuing. Managed data network enhancements to support.
Nov 2000 - Jan 2007
Voice Technology Manager
Recruited into this newly created position to actively participate on core management team; accountable for proposing voice and call center solutions in order to streamline operations and reduce costs. Accountable for managing departmental budget. Evaluated and recommended new technologies and solutions. Collaborated with various business units to define.
Mar 1996 - Nov 2000
Team & coworkers
Colleagues at West Monroe
Other employees you can reach at wmp.com. View company contacts for 2084 employees →
SK
Stanley Ko
Colleague at West Monroe
Syosset, New York, United States, United States
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RM
Riley Maher
Colleague at West Monroe
Greater Chicago Area, United States
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JO
Jordan Olivier
Colleague at West Monroe
United States, United States
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JR
Jay Roberts
Colleague at West Monroe
Greater Sydney Area, Australia
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MJ
Meghan Jensen
Colleague at West Monroe
Minneapolis, Minnesota, United States, United States
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AD
Alex Durre
Colleague at West Monroe
Chicago, Illinois, United States, United States
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BM
Bruce Morris
Colleague at West Monroe
Seattle, Washington, United States, United States
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DL
David Laird
Colleague at West Monroe
Minneapolis, Minnesota, United States, United States
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AS
Adama Sanoh
Colleague at West Monroe
Greater Seattle Area, United States
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SR
Steven Rhoads
Colleague at West Monroe
Plano, Texas, United States, United States
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Stanley Ko
Colleague at West Monroe
Syosset, New York, United States, United States
View →
RM
Riley Maher
Colleague at West Monroe
Greater Chicago Area, United States
View →
JO
Jordan Olivier
Colleague at West Monroe
United States, United States
View →
JR
Jay Roberts
Colleague at West Monroe
Greater Sydney Area, Australia
View →
MJ
Meghan Jensen
Colleague at West Monroe
Minneapolis, Minnesota, United States, United States
View →
AD
Alex Durre
Colleague at West Monroe
Chicago, Illinois, United States, United States
View →
BM
Bruce Morris
Colleague at West Monroe
Seattle, Washington, United States, United States
View →
DL
David Laird
Colleague at West Monroe
Minneapolis, Minnesota, United States, United States
View →
AS
Adama Sanoh
Colleague at West Monroe
Greater Seattle Area, United States
View →
SR
Steven Rhoads
Colleague at West Monroe
Plano, Texas, United States, United States
View →
1 education record
Christopher Walton education
-
University Of Phoenix
FAQ
Frequently asked questions about Christopher Walton
Quick answers generated from the profile data available on this page.
What company does Christopher Walton work for?
Christopher Walton works for West Monroe.
What is Christopher Walton's role at West Monroe?
Christopher Walton is listed as Senior Principal - CCaaS Strategy at West Monroe.
What is Christopher Walton's email address?
AeroLeads has found 1 work email signal at @eventusg.com for Christopher Walton at West Monroe.
What is Christopher Walton's phone number?
AeroLeads has found 2 phone signal(s) with area code 704, 866 for Christopher Walton at West Monroe.
Where is Christopher Walton based?
Christopher Walton is based in Frisco, Texas, United States while working with West Monroe.
What companies has Christopher Walton worked for?
Christopher Walton has worked for West Monroe, Eventus Solutions Group, Tiaa, Tiaa Direct, and Bank Of America.
Who are Christopher Walton's colleagues at West Monroe?
Christopher Walton's colleagues at West Monroe include Stanley Ko, Riley Maher, Jordan Olivier, Jay Roberts, and Meghan Jensen.
How can I contact Christopher Walton?
You can use AeroLeads to view verified contact signals for Christopher Walton at West Monroe, including work email, phone, and LinkedIn data when available.
What schools did Christopher Walton attend?
Christopher Walton holds Bachelors Of Science, Information Technology from University Of Phoenix.
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