Christopher Ware Email & Phone Number

Franklin, MI, US

Michigan, United States

• Led support for 50-60% of university faculty and 20% of staff, handling in-house PC hardware repairs, coordinating Apple repairs, and leading the opening of around 2 ADA compliant labs every year.
• Comprehensive Technical Assistance: Specialized in troubleshooting and repair of various operating systems including Windows, OSX, IOS, Android, Linux, and Windows Server; effectively managed both in-house PC hardware.
• Equipment and Software Procurement: Spearheaded annual procurement of 150-200 machines, fostered vendor relationships, negotiated contracts, and coordinated with legal and security teams for compliant purchases while.
• Operational Improvement Initiatives: Led upgrades, shifting inventory management from Excel to SQL database and introducing JAMF for Apple products, cutting setup time from 3-4 hours to about 1 hour.
• Project Management Directed a team of technical support staff and students, coordinating daily activities and strategic project execution within the College of Arts and Sciences.
• Resource Management: Oversaw the management and expansion of 18 computer labs; evaluated, procured, and deployed computing resources to meet the dynamic needs of the academic community.

• Engineered and implemented a comprehensive COVID-19 instructional technology plan, optimizing resources for remote learning, managing inventory, adjusting budgets, and deploying asynchronous learning software.
• SQL Database Innovation: Developed and maintained a SQL database for inventory management, transitioning from an Excel sheet to a rational database.
• Software Agreement Negotiation: Negotiated a Central/Western Michigan software agreement, saving the university approximately $600K over five years.
• Varner Renovation Leadership: Spearheaded the technology upgrade in the Varner building renovation, implementing asynchronous technology in conference rooms and classrooms.
• Cross-Platform Tech Support: Provided comprehensive support for Windows, OSX, iOS, Android, and Linux to faculty and staff.
• Virtual Server Management: Managed updates and configuration for Arts and Sciences virtual servers, enhancing system efficiency.

• Provided comprehensive assistance within a helpdesk environment, addressing customer needs through telephone, ticketing systems, and scheduled in-person appointments.
• Resolved Network Issues: Assisted students and faculty with campus-level network connectivity problems, ensuring consistent access and functionality.
• Secured Personal Information: Aided in the removal of viruses/malware and helped recover personal identifiable information for students and faculty, enhancing security and privacy.
• Facilitated Computer Lab Setups: Performed setups for computer labs, standardizing software across systems using Microsoft Windows operating systems for optimal educational support.

Master Of Information Technology Management, Information Technology

Bachelor Of Arts (B.A.), Graphic Design

Activities and Societies: Sigma Pi Fraternity, Founding member and Adviser for the League of Legends Club (200+ members), Founding Member.