Christopher Warren

Christopher Warren Email and Phone Number

Retired early (former Operational Excellence Consultant) @ St Christopher's Multi Academy Trust
exeter, devon, united kingdom
Christopher Warren's Location
Greater Exeter Area, United Kingdom
Christopher Warren's Contact Details

Christopher Warren work email

Christopher Warren personal email

About Christopher Warren

I have happily retired early.Part of my reasoning for retiring is that I have a chronic (and currently incurable) blood cancer, Myeloma, so I am focusing on my health. As part of this I'm now volunteering my experience to researchers to help develop new and better treatments for fellow sufferers.I have also become a governor at my local Primary School to keep my brain active and give something back to my community.I was a highly experienced senior Lean Consultant / Trainer and Operations Manager. My last company was EDF as part of their very successful internal Operational Excellence team from 2015 to 2020.Previously I was an independent Lean consultant (for three years) and an Associate of OEE Consulting Ltd. (now Gobeyond Partners). Contracts included working with a Private Medical Insurance company to help build their Operational Excellence capability, supporting one of the UK's (and world's) top universities to improve its student processes, and a pension administration outsourcer to diagnose operational improvements.Prior to this, I was in retail banking for 24 years with 18 years of customer service and operations experience, the last 10 in Lean operations as an internal senior Lean Consultant. I have many years of hands-on Lean expertise and significant experience in setting-up and leading large-scale Lean Sigma improvement teams and programmes. I led Lean Sigma education within the Lloyds Banking Group growing the Group's internal improvement capability, and I carried out a similar role within EDF.Specialties: Lean in financial services and energyConsultingOperations managementIn-house training and mentoring

Christopher Warren's Current Company Details
St Christopher's Multi Academy Trust

St Christopher'S Multi Academy Trust

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Retired early (former Operational Excellence Consultant)
exeter, devon, united kingdom
Website:
stchristophersmat.org
Employees:
17
Christopher Warren Work Experience Details
  • St Christopher'S Multi Academy Trust
    School Governor
    St Christopher'S Multi Academy Trust Mar 2022 - Present
    Exeter, England, United Kingdom
    I'm a volunteer Governor at my local Primary school, part of the St Christopher's MAT. I'm co-lead Governor for the Curriculum.Our role is to support and challenge our Headteacher to ensure our children receive the best education they can.
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  • None
    Retired
    None Aug 2021 - Present
    Exeter, England, United Kingdom
    View
  • Edf In The Uk
    Operational Excellence Consultant
    Edf In The Uk Nov 2015 - Aug 2021
    Exeter, United Kingdom
    I was a senior member of the internal OE team providing consultancy support to the Customers business to help drive the company objectives to be simply better for customers and improve efficiency.I worked with a variety of teams over 6 years, including our Residential Service Centre and the teams servicing the needs of largest business customers, improving their productivity to better meet their customers' needs and reducing process risk.I was also responsible for EDF's Operational Excellence training using the Lean Competency System framework from Cardiff Business School. This meant training about 100 colleagues a year and providing high quality mentoring post-course.
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  • C & S Warren Consulting Limited
    Managing Director
    C & S Warren Consulting Limited Feb 2013 - Feb 2016
    Exeter
    An independent Lean Consultancy specialising in providing customer-centric solutions to business problems. We specialise in Lean Transformation, Interim Management and Operational Excellence Training.Our first 1 year contract was to establish an Operational Excellence culture in a Private Medical Insurance company in the UK, creating and leading an internal team, to transform the performance of the Call Centres and improve customer (broker and member) experience.Key benefits included:- the new claims operating model showed NPS doubling to +40 and claim forms halved in a year- productivity uplift of 22% in 8 months.Other projects came via our links to OEE (see separate entry).As I'm now pursuing the exciting opportunities at EDF Energy this company is closing.
  • Oee
    Principal Consultant
    Oee Nov 2013 - Oct 2015
    I was contracted through OEE to a leading UK university to improve key processes to improve student and staff experiences. This was followed by an diagnostic review of an outsourced Pension supplier to identify productivity gains to allow for expansion. My final contract was to dramatically improve a large commercial bank's anti-money laundering process.
  • Lloyds Banking Group
    Interim Senior Operations Manager
    Lloyds Banking Group Jun 2012 - Mar 2013
    Exeter, United Kingdom
    To set up, lead and finally close a temporary virtual operation of 47 staff across the UK providing learning operations processes that will be automated by a new system in Q2 2013. This is part of the Group's award-winning Learning Transformation Programme.
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  • Lloyds Banking Group
    Senior Manager, Group Learning - Operations Excellence
    Lloyds Banking Group Jan 2010 - Jun 2012
    Birmingham, United Kingdom
    Leading a team of 15 internal training consultants developing courses and training Lean and Sigma tools and techniques to improve service, quality and costs across the Group. Achievements:- In the last 2 1/2 years we have trained ~9000 colleagues face to face and over 1500 via e-learning. - This training is accredited by the Lean Enterprise Research Centre in Cardiff University. Achieved £22M business benefits from accreditation projects following training delivered in 2010 & 2011.- I changed the team's strategy from being completely offering a face to face training service to providing a much more flexible approach to meet the needs of learners and our businesses, for example by offering training via e-learning and Live Meet, and coaching colleagues on-site in less formal settings.
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  • Lloyds Banking Group
    Senior Manager, Operations Excellence
    Lloyds Banking Group Dec 2006 - Dec 2009
    London
    Leading a team of 30 internal and 10 external consultants using Lean and Sigma tools and techniques to improve back office service, quality and costs.Achievements:• Delivered £11M benefits in 2007/08 on a cost budget of £4M• From Jan 09 leading the improvement of 20+ HBOS heritage processing sites (Call Centres, Corporate, Collections, Online, and Card transactions), including the up-skilling of HBOS colleagues in improvement tools. Delivered £17M annualised integration benefits.
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  • Lloyds Tsb
    Lean Manager
    Lloyds Tsb Jun 2000 - Nov 2006
    Bristol
    Manager using Lean tools and techniques to improve service, quality and costs in a variety of processes, businesses and sites, including the branch network, life assurance, and corporate banking.Achievements:- Senior consultant introducing Lean methodology into the Lloyds TSB branch network, mentoring a team of internal and external consultants, developing the tools to use, and managing implementation one of 4 regions. Sales increased dramatically.- Programme Manager for Lean improvement in Wholesale Banking Operations Transformation leading a UK-wide team of consultants - delivered £1.4M annual savings- Led Lean Standards Forum standardising Lean community tools and techniques across Lloyds TSB- Senior member of Lean team that won 2005 Deloitte / IFS Innovation in Financial Services award for Best Back-Office Initiative- Project leader of 10 other managers & external consultants implementing a very successful new approach to queuing improvement in the largest 150 branches nationwide
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  • Lloyds Tsb
    Operations Manager
    Lloyds Tsb Jan 1998 - Jun 2000
    Taunton
    Operations manager in a back office service centre in Somerset leading 80 staff from centre set-up
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  • Lloyds Tsb Bank Plc
    Manager
    Lloyds Tsb Bank Plc May 1995 - Dec 1997
    Devon
    Managing a variety of mid-size bank branches in Devon
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  • Lloyds Bank
    Business Banking Manager
    Lloyds Bank Mar 1992 - Apr 1995
    Exeter
    Providing service and sales to 400 small business customers
  • Lloyds Bank
    Trainer
    Lloyds Bank Jan 1991 - Feb 1993
    Taunton
    Trainer for internal lending, sales and management courses
  • Lloyds Bank
    Graduate Trainee
    Lloyds Bank Sep 1988 - Jan 1991
    Southampton
    A general introduction to branch banking and immediate responsibility for customer service and lending

Christopher Warren Skills

Stakeholder Management Operational Excellence Change Management Business Transformation Business Process Improvement Operations Management Management Program Management Lean Manufacturing Leadership Process Improvement Training Financial Services Coaching Project Portfolio Management Performance Improvement Project Delivery Business Process Mapping Management Consulting Team Leadership Performance Management Continuous Improvement Employee Training Banking Integration Business Process Re Engineering Outsourcing Lean Management Lean Transformation Process Excellence Lean Sigma Retail Banking Process Management Leading Change Operations Back Office Training Skills Learning Black Belt Service Quality

Christopher Warren Education Details

Frequently Asked Questions about Christopher Warren

What company does Christopher Warren work for?

Christopher Warren works for St Christopher's Multi Academy Trust

What is Christopher Warren's role at the current company?

Christopher Warren's current role is Retired early (former Operational Excellence Consultant).

What is Christopher Warren's email address?

Christopher Warren's email address is ch****@****ail.com

What schools did Christopher Warren attend?

Christopher Warren attended University Of Hull, Borden Grammar School.

What are some of Christopher Warren's interests?

Christopher Warren has interest in Family, Pcs, Children, Civil Rights And Social Action, Environment, Education, Reading, Poverty Alleviation, Disaster And Humanitarian Relief, Holidays.

What skills is Christopher Warren known for?

Christopher Warren has skills like Stakeholder Management, Operational Excellence, Change Management, Business Transformation, Business Process Improvement, Operations Management, Management, Program Management, Lean Manufacturing, Leadership, Process Improvement, Training.

Who are Christopher Warren's colleagues?

Christopher Warren's colleagues are Caroline Cholou-Pitocco, Fiona Glasspoole, David Lamoon, Karen Leach, Debbie Daamous, Kathryn Catherwood, Nikki Prentice.

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