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@ubs.com
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Christopher Warren is listed as Agile Management | Strategic Planning | Customer Support & Satisfaction | Empowering Leadership based in Nashville Metropolitan Area, United States, United States. AeroLeads shows a work email signal at ubs.com and a matched LinkedIn profile for Christopher Warren.
Christopher Warren previously worked as Associate Director at Ubs and Authorized Officer at Ubs. Christopher Warren holds Bachelor Of Business Administration, Business Administration And Management, General from Middle Tennessee State University.
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AeroLeads found 1 current-domain work email signal for Christopher Warren. Compare company email patterns before reaching out.
I am passionate about creating a culture of empowerment and leadership within my organization, where I coach and develop my team members to achieve their full potential and deliver customer-driven results.- Expertise in employee engagement/retention while promoting career growth. - Customer Experience - Agile manager. - Performance based coaching.- Data driven efficiency.
Listed skills include Leadership, Microsoft Office, Call Centers, Troubleshooting, and 15 others.
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Nashville, Tennessee, United States
Manage a specialized team within the contact center to provide IT solutions for financial advisors.-Reduced call volumes by 15% by implementing self help tools and driving chat adoption support.-Reduction in average handle time 20% by reviewing ticket trends and resource utilization.-Drive customer experience with 100% contact rate to detractors.-Review.
Managed a contact center team to provide navigational support and subject matter expertise. -Mentored and coached my team to meet performance goals. -Identified top call drivers and implement resources to reduce volumes by 10%,-Escalated time sensitive issues and partner with various teams to drive resolution.-Created and maintained training materials.
Franklin, Tennessee
-Drive sales campaigns and promotions to increase product awareness by 10%. -Performance based coaching to drive 90% team success rate within the contact center. -Improve customer experience by implementing NPS detractor feedback.
Provide resolution to customer technical issues while providing knowledge of solutions to meet customer needs.-Top 10% performer.-Provide resolution to escalated callers.
Provide subject matter expertise to resolve customer issues and educate around campaigns. -Top 10% performer -Maintained 90% or higher customer satisfaction rate.
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Christopher Warren is listed as Agile Management | Strategic Planning | Customer Support & Satisfaction | Empowering Leadership.
AeroLeads has found 1 work email signal at @ubs.com for Christopher Warren.
Christopher Warren is based in Nashville Metropolitan Area, United States, United States.
Christopher Warren has worked for Ubs and Verizon Wireless.
You can use AeroLeads to view verified contact signals for Christopher Warren, including work email, phone, and LinkedIn data when available.
Christopher Warren holds Bachelor Of Business Administration, Business Administration And Management, General from Middle Tennessee State University.
Christopher Warren is listed with skills including Leadership, Microsoft Office, Call Centers, Troubleshooting, Team Leadership, Sales, Customer Retention, and Team Building.
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