Christopher Warren work email
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Christopher Warren personal email
I am passionate about creating a culture of empowerment and leadership within my organization, where I coach and develop my team members to achieve their full potential and deliver customer-driven results.- Expertise in employee engagement/retention while promoting career growth. - Customer Experience - Agile manager. - Performance based coaching.- Data driven efficiency.
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Associate DirectorUbs Mar 2019 - Aug 2024Nashville, Tennessee, United StatesManage a specialized team within the contact center to provide IT solutions for financial advisors.-Reduced call volumes by 15% by implementing self help tools and driving chat adoption support.-Reduction in average handle time 20% by reviewing ticket trends and resource utilization.-Drive customer experience with 100% contact rate to detractors.-Review calls to provide quality feedback and improve the customer experience. -Provide performance reporting to business partners and senior management. -
Authorized OfficerUbs Oct 2015 - Feb 2019Managed a contact center team to provide navigational support and subject matter expertise. -Mentored and coached my team to meet performance goals. -Identified top call drivers and implement resources to reduce volumes by 10%,-Escalated time sensitive issues and partner with various teams to drive resolution.-Created and maintained training materials.
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Customer Service SupervisorVerizon Wireless Dec 2013 - Oct 2015Franklin, Tennessee-Drive sales campaigns and promotions to increase product awareness by 10%. -Performance based coaching to drive 90% team success rate within the contact center. -Improve customer experience by implementing NPS detractor feedback. -
Technical Support CoordinatorVerizon Wireless Nov 2010 - Nov 2013Provide resolution to customer technical issues while providing knowledge of solutions to meet customer needs.-Top 10% performer.-Provide resolution to escalated callers.
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Customer Service RepresentativeVerizon Wireless Mar 2008 - Nov 2010Provide subject matter expertise to resolve customer issues and educate around campaigns. -Top 10% performer -Maintained 90% or higher customer satisfaction rate.
Christopher Warren Skills
Christopher Warren Education Details
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Middle Tennessee State UniversityBusiness Administration And Management, General
Frequently Asked Questions about Christopher Warren
What is Christopher Warren's role at the current company?
Christopher Warren's current role is Agile Management | Strategic Planning | Customer Support & Satisfaction | Empowering Leadership.
What is Christopher Warren's email address?
Christopher Warren's email address is ch****@****ubs.com
What schools did Christopher Warren attend?
Christopher Warren attended Middle Tennessee State University.
What skills is Christopher Warren known for?
Christopher Warren has skills like Leadership, Microsoft Office, Call Centers, Troubleshooting, Team Leadership, Sales, Customer Retention, Team Building, Customer Experience, Training, Process Improvement, Account Management.
Not the Christopher Warren you were looking for?
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Christopher Warren
Washington, Dc2ironbridge-systems.com, dccouncil.us -
Christopher Warren
Vice President Of Curatorial Affairs & Chief Curator, National World War I Museum & MemorialKansas City Metropolitan Area6si.edu, gmail.com, gmail.com, si.edu, loc.gov, theworldwar.org -
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Christopher Warren
Boca Raton, Fl7sun-sentinel.com, sun-sentinel.com, sunsentinel.com, tribune.com, tronc.com, lawlessedwardswarren.com, tribpub.com11 +195480XXXXX
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