Christopher Watson

Christopher Watson Email and Phone Number

Head of Managed Services @ The Frame Group
Sydney, NSW, AU
Christopher Watson's Location
Sydney, New South Wales, Australia, Australia
Christopher Watson's Contact Details

Christopher Watson work email

Christopher Watson personal email

n/a

Christopher Watson phone numbers

About Christopher Watson

Christopher brings over a decade of IT and customer support experience to his organisations. A career specialist in the founding, rebuilding and running of various IT and Customer Support, Customer Success and Customer Service departments.He has worked with multiple household Australian names, helping them achieve best in class support for both international and domestic markets across a wide range of industry sectors.With broad experience ranging from automotive, medical, construction, luxury, corporate and other industries, Christopher has founded and successfully led numerous departments throughout his career.Christopher has delivered strategy and processes improvements to increase efficiency and effectiveness, resulting in a near 100% reduction in response time and customer churn, with a 60% increase in customer satisfaction. This achievement representes a time save of hundreds of work hours per month.Christopher fosters an environment of continuous improvement with a culture of collaborative and open communication. Constantly seeking new knowledge and improvement, he strives to surpass industy leading KPIs in all areas and further his career in the corporate space. Currently a Head of Support, he is on the lookoput for his next opportunity.

Christopher Watson's Current Company Details
The Frame Group

The Frame Group

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Head of Managed Services
Sydney, NSW, AU
Website:
framegroup.com.au
Employees:
73
Christopher Watson Work Experience Details
  • The Frame Group
    Head Of Managed Services
    The Frame Group
    Sydney, Nsw, Au
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  • Your It Desk Pty Ltd
    Head Of Professional Services
    Your It Desk Pty Ltd Mar 2024 - Present
    Sydney, New South Wales, Australia
    Your I.T. Desk is a trusted MSP handling full service I.T. systems for the Australian medical sector. Trusted by doctors, surgeons and medical clinics alike, Your I.T. Desk has been providing outstanding service for over 30 years.As the Head of Professional Services, my responsibilities include the design, requisition and installation of enterprise-grade virtualisation servers, managed network equipment, and full I.T. environment. Leading numerous direct reports across all hours of the day, frequent after hours migrations and the building of a full knowledgebase solution, my role ensures minimal impact to mission critical infrastructure and customers ability to trade.Working in a highly secure industry, the role comes with a focus on cybersecurity and governance, including Essential 8 compliance for large and enterprise level organisations.
    View
  • Lmg
    Head Of Broker Tech Support
    Lmg Sep 2023 - Dec 2023
    Sydney, New South Wales, Australia
    LMG is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Proudly family-owned and led, LMG supports businesses operating under their own brand, or the Loan Market brand, and partners with over 65 banks and lenders. The business has grown rapidly, with LMG brokers in both countries helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.I came on as the Head of Broker Tech Support during a period of intense change within the business. Managing multiple teams worldwide, designing and implementing KPI’s, vetting and setting processes, staff, and technologies.
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  • Geo
    Head Of Support
    Geo Aug 2020 - May 2023
    Geo Workforce Solutions is a multinational SaaS platform offering a variety of software solutions. Primarily B2B job and workforce management platforms. Entering to rebuild a collapsed service desk, the role required the hands-on management of multiple teams located across the globe. Successfully transformed the department from a churn rate in the hundreds per month and single-digit customer satisfaction scores to a handful of churn per year and satisfaction in the high 90%
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  • Geo
    Support Lead
    Geo Mar 2020 - Aug 2020
    Geo Workforce Solutions is a multinational SaaS platform offering a variety of software solutions. Primarily B2B job and workforce management platforms. Entering to rebuild a collapsed service desk, the role required the hands-on management of multiple teams located across the globe. Successfully transformed the department from a churn rate in the hundreds per month and single-digit customer satisfaction scores to a handful of churn per year and satisfaction in the high 90%
    View
  • Jax Tyres
    I.T. Support Lead
    Jax Tyres Jul 2016 - Feb 2020
    Sydney, Australia
    Supporting over 80 high traffic stores nationwide. High volume ticket resolution, exceeding previous SLA standards, management of fleet and business critical infrastructure projects. Ensuring minimal impact to stores trading ability and mitigating effects of disaster recovery. Managing support team and all associated people and technological duties.
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  • Jax Tyres & Auto
    I.T. Support Agent
    Jax Tyres & Auto Jan 2016 - Jul 2016
    Sydney, New South Wales, Australia
    Supporting over 80 high traffic stores nationwide. High volume ticket resolution, exceeding previous SLA standards, management of fleet and business critical infrastructure projects. Ensuring minimal impact to stores trading ability and mitigating effects of disaster recovery. Managing support team and all associated people and technological duties.
    View
  • Lift Shop
    I.T. Administrator
    Lift Shop Jun 2015 - Oct 2015
    Sydney, Australia
    Supporting multiple offices and showrooms in addition to a large, highly mobile remote workforce. Founding their I.T. Department and the first in-house I.T employee. The role was exceedingly varied, encompassing everything required to build an I.T department from the ground up.
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  • Applaud-It
    I.T. Helpdesk Analyst
    Applaud-It Jan 2015 - Apr 2015
    Sydney, Australia
    First and second level support of local and international business partners and clients. Ensuring quality of service and incident closure for medium to large business'. Providing technical support for a range of clients from the automotive to medical and technology sectors.
  • O'Brien Glass Industries
    Junior Network Administrator
    O'Brien Glass Industries Aug 2014 - Dec 2014
    Padstow
    Maintaining business critical infrastructure, implementing hardware and software rollouts, network monitoring and escalated user assistance.
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  • Csr Limited
    I.T Helpdesk Analyst
    Csr Limited May 2014 - Jun 2014
    Supporting thousands of internal clients. Being the first point of contact for every problem, from everyday level-1 requests to business-critical disaster recovery efforts.
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  • Workventures
    I.T. Helpdesk Analyst
    Workventures Apr 2013 - Apr 2014
    Selling and supporting refurbished computers to Aged Pensioners, Disability Pensioners, Single parent Payment holder and the Chronically Unemployed, along with all other government benefit holders.
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  • Mcdonald'S Corporation
    Barista
    Mcdonald'S Corporation Oct 2010 - Oct 2012
    Everything from running out orders, operating the registers, cooking/brewing, washing the dishes, washing the windows and washing the toilets. Jack of all trades supporting the store wherever it needed me.
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Christopher Watson Skills

Customer Service Technical Support Networking System Administration Active Directory Windows 7 It Operations Lan Wan Sales Service Delivery Data Entry Network Design Call Routing Cisco Networking Conflict Resolution It Service Delivery Call Logging

Christopher Watson Education Details

  • Petersham Tafe
    Petersham Tafe
    System, Networking, And Lan/Wan Management/Manager
  • Ultimo Tafe
    Ultimo Tafe
    System, Networking, And Lan/Wan Management/Manager

Frequently Asked Questions about Christopher Watson

What company does Christopher Watson work for?

Christopher Watson works for The Frame Group

What is Christopher Watson's role at the current company?

Christopher Watson's current role is Head of Managed Services.

What is Christopher Watson's email address?

Christopher Watson's email address is th****@****.com.au

What is Christopher Watson's direct phone number?

Christopher Watson's direct phone number is +614018*****

What schools did Christopher Watson attend?

Christopher Watson attended Petersham Tafe, Ultimo Tafe.

What are some of Christopher Watson's interests?

Christopher Watson has interest in Animal Welfare, Science And Technology, Children.

What skills is Christopher Watson known for?

Christopher Watson has skills like Customer Service, Technical Support, Networking, System Administration, Active Directory, Windows 7, It Operations, Lan Wan, Sales, Service Delivery, Data Entry, Network Design.

Who are Christopher Watson's colleagues?

Christopher Watson's colleagues are Jacques Evans, David Davis, Bradley Albeck, Peter Leembruggen, John Dooley, Holly Hill, Brian White.

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