Christopher Webb Email & Phone Number

Amsterdam Area, Netherlands

As a QA project manager with a focus on testing, my role is to ensure that the software and applications being developed are of high quality and meet the expectations of the end-users.I have had the privilege of working with large international blue-chip companies, utilizing my expertise to develop and coordinate the test setup for usability (QA) and user experience (UX) studies across a wide range of applications. This includes websites, portals, mobile apps, IOT devices, wearables, games, and more.Working closely with the development team, I identify potential issues early on in the development process by developing and executing test cases and scenarios. I am committed to delivering high-quality work and reporting on the results of each test cycle, ensuring that projects are completed on time and within budget.Collaborating with other stakeholders, such as product owners and designers, I ensure that the final product meets the desired requirements and user experience. As a QA project manager, I play a crucial role in the development lifecycle of a project, ensuring that the software is functional, stable, and secure.I am responsible for identifying and reporting defects or issues to the development team, ensuring that they are addressed and resolved in a timely manner. My goal as a QA project manager is to help ensure that the final product is of the highest quality and meets or exceeds the expectations of the end-users, by utilizing the latest testing methodologies and tools to deliver user-friendly, reliable, and performant applications.

Amsterdam Area, Netherlands

As a former member of the Customer Care Product Life-cycle Management team, I oversaw Personal Navigation Devices and Automotive In-car navigation systems from concept and feasibility through to end of life. My responsibilities included gathering essential customer feedback on existing product lines, which was used to develop refreshed and competitive products in the satellite navigation market.I ensured that the global customer care departments were fully prepared and trained to support new product launches, and that they were able to address any potential customer or journalist questions during press releases and trade show demonstrations. Additionally, I reported on the customer reactions, expectations, and general reception of products as they were rolled out across EMEA, APAC, and AMER regions.Using statistics sourced from the in-house customer care team, I compiled reports on the top contact drivers and issues affecting the customer install base to ensure that these issues were addressed through software or hardware changes, where feasible. I also continuously monitored the product throughout its lifecycle, providing support and creating lessons learnt documentation for use in the development of new products and Customer Care integration strategies.My goal was to ensure that the customer experience was of the highest quality, by delivering exceptional products and support to customers across the globe. Working as a crucial member of the team, I contributed to the success of the organization by ensuring that products met or exceeded customer expectations and drove growth in the satellite navigation market.

Amsterdam Area, Netherlands

As a Customer Care Manager, I led a team of 16 Customer Care Representatives who supported customers and retailers in the UK, Ireland, and South Africa. My responsibilities included planning, scheduling, and supervising the team's daily activities, providing support and guidance on complex customer issues in accordance with established guidelines, systems, and procedures, and ensuring that customer complaints and requests were handled within agreed service levels.I conducted interviews with candidates for the Customer Care Representative position and reported directly to the Team Leader of the UK and Nordics Customer Care. I monitored incoming Voice and Non Voice traffic, coached team members, monitored quality, handled escalations and complaints, and reported attendance. Additionally, I liaised with local Sales Teams to ensure a seamless customer experience.Overall, my role was crucial in ensuring that customers and retailers received timely and effective support, and that the customer care team was trained and equipped to handle a variety of customer issues.

Amsterdam Area, Netherlands

Providing first class, professional end user and retail support for the TomTom products and services to consumers and retailers in a crucial role in managing the complete Customer Experience Lifecycle from troubleshooting and assistance on a wide range of technical issues to providing professional purchase advice.

Amsterdam Area, Netherlands

Duties included but not restricted to assisting in the morning check of all the displays and performance rooms and reporting all faults, this included resetting shows and repairing any malfunctioning equipment vital to the customer experience, also acted as a relay between the management team and all members of staff.

Amsterdam Area, Netherlands

Worked as part of a team, working on a month long project for international company CHEP (Manufacturer and supplier of transport pallets), I was required to contact their UK and European based clients to assist in their business requirements after the busy Christmas season. This was mainly scheduling pick up and drop off times for the company’s stock and collecting the relevant contact details and answering customer queries.

Scarborough, United Kingdom

Working directly with the public, management and displays teams acting as first point of contact for all enquires and responsible for supervising and organising educational visits for schools, colleges, private and special needs groups to the Sea Life exhibit.

Scarborough, United Kingdom

Similar to assistant manager position (see below). Included Staff training and preliminary interviews of new staff, payroll duties communicating between staff and head office, meeting weekly and monthly sales figures/targets, minimising loss and maximising profits. Responsible for daily opening and closing of business and all security issues.

Scarborough, United Kingdom

Duties: Licensed sales of alcohol and tobacco goods, confectionery, video rentals etc stock maintenance, stock counting and ordering, banking, general cash handling. Working directly with customers and head office.