Christopher Wesolek Email & Phone Number

·Responsible for day to day operation of PC production line·Responsible for a staff a 20 technicians ·Run reports and spreadsheets on a daily basis for parts usage, repair yields, utilization, production, ·Directly responsible for the quality standards that the area is held to ·Took area from a 75% quality rating to 99.5 % ·Make sure that the staff has the required tools and equipment to properly do there jobs·Attended daily and weekly meetings with upper management and our customer representative on Quality, SLA, Budget/P & L, Staffing ·Troubleshoot any technical or personal issues·Experienced in Windows XP ·Experienced in Lotus Notes·Experienced with inventory control system

·Responsible to make all stops on the route within a scheduled timeline ·Responsible for furniture’s conditions upon delivery·Do all collections on customers invoices·Responsible for loading an unloading of truck on daily basis·Kept an accurate log book per ODOT·Responsible for vehicle check before and after the route to insure safety of pedestrians, helper and myself and any one else that may have to use the vehicle

·Had a team of 15 technicians ·Handle day-to-day operations and scheduling of multiple custom configuration orders·Wrote annual reviews, promotions and coaching actions for associates·Written and implemented numerous ISO documents to insure quality throughout the center; such as work instructions, Network Settings, software downloads, asset tags, shop floor control procedures, and inventory control procedures·Member of the IMAT team (Ingram Micro Action Team) to improve morale, employee activities, employee relations and company functions·Extensive background in Windows 3.1, 95, 98, 2000, and NT installing hardware, Software, troubleshooting and network settings·Experienced with Novell, Macintosh, Outlook and Microsoft Office

·Responsible for a team of 20-25 associates that reported directly to myself·Responsible for day-to-day operations·Responsible for associates annual reviews, promotions and coaching·Worked closely with various customer to insure steps and procedures were correctly ISO documented to insure a quality product for the customer·Helped customer with technical support issues·Went on service calls to customer site to troubleshoot any network settings, software and hardware issues that the customer may have incurred and make any changes necessary to ISO documents to insure problem did not re-occur·Extensive background in Windows based platforms also with Mac and Network settings for the O/S·Experienced with inventory control system